Finance Operations Associate, Reconciliation

Jobtailor; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Capital One Travel in New York is seeking a skilled operations finance professional to support day-to-day reconciliation and exception management across Flights, Hotels, and Cars. You will assist with ARC/IAR tasks to ensure accuracy and compliance while monitoring queues and trends to drive improvements.

The role requires 1+ year in finance/travel ops, strong data analysis, and experience with industry tools like Sabre/Amadeus.

Qualifications

• High School Diploma or GED required.
• 1+ years experience in finance, product operations, travel operations, customer operations, or technical support.
• 3+ years experience in travel and with travel providers such as Sabre, Amadeus, Travelport, Aggregators, NDC, or ARC.
• 1+ years experience with data, reporting, transaction processing, financial workflows, or operational investigations.
• 1+ years experience with operational workflows, reconciliation processes, reporting, issue tracking, escalation management, and QA processes.
• 1+ years experience analyzing operational or financial data.
• 1+ years experience with Google Suite.

Responsibilities

• Support day-to-day financial reconciliation and exception-management workflows across Flights, Hotels, and Cars.
• Assist with ARC and IAR reconciliation tasks to ensure financial accuracy and operational compliance.
• Monitor operational queues, reporting, and reconciliation workflows to identify issues, discrepancies, and trends.
• Support manual overflow processes and operational exceptions from automated servicing and reconciliation systems.
• Assist with investigations involving ticketing, refunds, exchanges, airline adjustments, and financial discrepancies.
• Maintain monthly operational reporting, financial summaries, reconciliation tracking, and process documentation.
• Collaborate with Customer Service and Learning & Development teams to resolve agent errors and financially impactful operational issues.
• Support bug triage, escalation tracking, and operational investigations across servicing and financial workflows.
• Assist with testing, validation, and QA of operational tools, workflows, automations, and configuration changes.
• Use dashboards, reporting tools, and AI-assisted technologies to identify trends and support operational decisions.
• Support operational launches, roadmap activities, and cross-functional initiatives across Capital One Travel categories.
• Identify operational gaps and share actionable customer-experience insights with product teams.

Skills

Financial Reconciliation

Operational Workflows

Data Analysis

Travel Operations

Google Suite

Dashboards

Reporting Tools

AI-Assisted Technologies

Operational Tools

Automation Technologies

Attention to Detail

Problem Solving

Clear Communication

Collaboration

Prioritization

Education

High School Diploma

GED

Tools

Sabre

Amadeus

Travelport

Aggregators

NDC

ARC

Google Suite

Job description

• Support day-to-day financial reconciliation and exception-management workflows across Flights, Hotels, and Cars
• Assist with ARC and IAR reconciliation tasks to ensure financial accuracy and operational compliance
• Monitor operational queues, reporting, and reconciliation workflows to identify issues, discrepancies, and trends
• Support manual overflow processes and operational exceptions from automated servicing and reconciliation systems
• Assist with investigations involving ticketing, refunds, exchanges, airline adjustments, and financial discrepancies
• Maintain monthly operational reporting, financial summaries, reconciliation tracking, and process documentation
• Collaborate with Customer Service and Learning & Development teams to resolve agent errors and financially impactful operational issues
• Support bug triage, escalation tracking, and operational investigations across servicing and financial workflows
• Assist with testing, validation, and QA of operational tools, workflows, automations, and configuration changes
• Use dashboards, reporting tools, and AI-assisted technologies to identify trends and support operational decisions
• Support operational launches, roadmap activities, and cross-functional initiatives across Capital One Travel categories
• Identify operational gaps and share actionable customer-experience insights with product teams

Requirements

• High School Diploma, GED or equivalent certification
• 1+ years of experience in finance, product operations, travel operations, customer operations, or technical support
• 3+ years of experience in travel and with travel providers such as Sabre, Amadeus, Travelport, Aggregators, NDC, or ARC
• 1+ year of experience working with data, reporting, transaction processing, financial workflows, or operational investigations
• 1+ years of experience with operational workflows, reconciliation processes, reporting, issue tracking, escalation management, and QA processes
• 1+ years of experience analyzing operational or financial data
• 1+ years of experience with Google Suite
• Ability to manage and prioritize multiple operational workflows with strong attention to detail
• Ability to approach operational and financial issues thoughtfully, identify solutions, escalate risks, and improve processes
• Interest in modern travel technology platforms and operational systems
• Comfort leveraging AI-powered tools and automation technologies
• Ability to use data, dashboards, and reconciliation metrics to identify trends and monitor performance
• Ability to work effectively across Customer Service, Product, Engineering, Commercial, and Operations teams
• Clear and professional communication with technical and non-technical stakeholders
• Motivation to grow within product and travel operations and learn emerging technologies
• Capital One will not sponsor a new applicant for employment authorization for this position

Core Competencies

Demonstrates expertise in financial reconciliation, operational workflows, and data analysis within the travel industry. Proficient in using reporting tools and AI-assisted technologies to enhance operational efficiency and customer experience.

Highest-signal resume keywords

• Financial Reconciliation
• Operational Workflows
• Data Analysis
• Travel Operations
• Google Suite

Hard Skills

• Financial Workflows
• Reconciliation Processes
• Reporting
• Issue Tracking
• Escalation Management
• QA Processes
• Operational Investigations
• Transaction Processing
• Data Analysis
• Operational Reporting

Soft Skills

• Attention to Detail
• Problem Solving
• Clear Communication
• Collaboration
• Prioritization

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Travel Operations
• ARC
• IAR
• Sabre
• Amadeus
• Travelport
• Aggregators
• NDC

Tools & Technologies

• Dashboards
• Reporting Tools
• AI-Assisted Technologies
• Operational Tools
• Automation Technologies