Finance Operations Analyst

Rain; United States; On-site; Full time

Job summary

Rain is looking for a Finance Operations Analyst to manage employer relationships regarding payroll and repayments. This role involves reconciling payments and identifying opportunities for improving the customer experience. Candidates should have a Bachelor's degree and strong analytical skills. This contract position offers a competitive hourly rate and is an opportunity to join a fast-growing fintech company serving millions of employees.

Qualifications

• 1-2 years in a customer-facing role.
• Highly proficient with Microsoft Office, especially Excel.
• Proven problem-solving skills.

Responsibilities

• Own the accounts receivable process and liaise with customers.
• Reconcile payments and manage discrepancies.
• Evaluate and improve current processes in collaboration with teams.

Skills

Attention to detail

Problem solving

Customer relationship building

Analytical skills

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Excel

Job description

This range is provided by Rain. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $31.00/hr

Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 2.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth.

Rain partners with employers to provide their employees with access to their earned but unpaid wages via our app. Payments to employees are then reimbursed to Rain via withholding from the employee’s paycheck and repayment by the employer. The Finance Operations (FinOps) team manages this workflow and ensures timely repayment from our customers.

As a Finance Operations Analyst, you will own employer relationships with regards to cyclical payroll adjustments and repayments. In practice, this means you’ll problem solve late payers, reconcile inaccurate data sets, identify risks or liabilities in current customers, and find opportunities to improve our overall customer experience.

Responsibilities:

• Own the accounts receivable process as part of the FinOps team, and serve as the main point of contact on payroll and repayments for a dedicated set of customer accounts
• Reconcile payments from employers with their corresponding invoices
• Coordinate with employers to ensure timely adjustments and payment
• Investigate and resolve payment discrepancies through communication with employers, coordination with other internal teams, and/or financial adjustments
• Serve as a key customer point of contact on EWA workflow issues
• Evaluate current processes from both a Rain and employer perspective, and drive improvements with the Product and Engineering teams
• Produce internal and external reporting related to repayments
• Identify opportunities to decrease loss and time to pay for employer accounts in partnership with the Customer Success team

Skills and Qualifications:

• A Bachelor’s degree or equivalent work experience
• 1-2 years in a customer facing role (Account Management, Customer Success, Sales, etc.) where you worked with a dedicated set of customers assigned to you
• Highly proficient with Microsoft Office, including strong Excel skills and the ability to analyze large sets of data
• Experience successfully building customer relationships through both verbal and written communication
• Strong attention to detail, with a high level of ownership and dedication to accuracy
• Demonstrated track record of problem solving skills and the ability to “connect the dots” between data across various workstreams
• Comfortable working in a fast-paced environment; startup and FinTech experience is a plus
• Bonus points for familiarity working with an enterprise CRM (Hubspot, Salesforce, etc.)

**This will start as a 6 month contract**

Compensation:

$28-$31/Hour

As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at [e-mail].

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance

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