Finance Manager, Customer Engagement Analytics & Growth

Amazon; Seattle (WA); On-site; USD 95,000 - 163,000; Full time

Job summary

Amazon.com Services LLC is seeking a Finance Manager for the Global Prime Finance (GPF) team to drive strategic finance support, develop metrics, and build forecasts to strengthen customer engagement and retention for Prime members. You will partner with cross-functional teams to shape strategy, create scalable reports, and automate insights across WW Prime and Amazon-wide initiatives.

The role emphasizes analytical rigor, ambiguity tolerance, and building tools to reduce reporting redundancy

Qualifications

• 5+ years of tax, finance or a related analytical field experience.
• Bachelor's degree in finance, accounting or related field
• 5+ years of leading cross-functional initiatives that drive financial performance and strategy experience.
• 5+ years of dissecting financial data and identifying patterns that support business strategy experience.

Responsibilities

• Partner with the GPF Business Intelligence (BI) team to develop and scale LEO reporting, inclusive of P0s, CBR slides, and funnel views.
• Remove redundancies across existing reporting, deprecate low/no-usage reports, and fully automate MEC/QEC reporting.
• Conduct deep dives to identify, track, and understand trends related to customer engagement, retention, spend, and profitability across various customer cohorts and LEO segments.
• Provide thought leadership in the area of quantifying the value of distinct customer segments and behaviors.
• Develop new metrics that help understand members' holistic engagement with the program, and influence strategies to drive retention and engagement.
• Perform ad hoc analysis and deep dives to support the WW Prime teams with strategy development.
• Support the LEO 2.0 Bar Raisers by sharing segmentation insights and onboarding new BRs.

Skills

Finance analytics

Cross-functional leadership

Data analysis

Ad hoc analysis

Forecasting

Education

Bachelor's degree in finance or accounting

Tools

SQL/ETL

MS Access

Essbase

Cognos

Oracle

SAP

Lawson

JD Edwards

Job description

Amazon.com Services LLC is seeking a Finance Manager for the Global Prime Finance (GPF) team to drive strategic finance support, develop metrics, and build forecasts to strengthen customer engagement and retention for Prime members. You will partner with cross-functional teams to shape strategy, create scalable reports, and automate insights across WW Prime and Amazon-wide initiatives.

The role emphasizes analytical rigor, ambiguity tolerance, and building tools to reduce reporting redundancy