FileNet Platform Engineer - Automation & Production Support

Mphasis; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Mphasis is seeking an experienced Platform Engineer to handle IBM FileNet deployments, upgrades, and production support within a distributed environment. You will work on automation, CI/CD pipelines, and monitoring tools to optimize system performance and reliability.

The role emphasizes governance of production changes, collaboration across teams, and mentoring junior engineers while adopting new cloud-native and microservices approaches to improve resilience and efficiency.

Qualifications

• Familiar with Enterprise Content Management principles.
• Strong verbal, written, and interpersonal communication skills.
• Understanding of Cloud native technologies and concepts.
• 2+ Years experience in API or Microservices Development.
• 3+ years of experience developing or supporting IT Service Management solutions.
• Ability to lead and manage to production goals, deadlines, and various metrics.
• Experience in a customer service mindset and continuous improvement.
• 3+ years of distributed servers platform experience.
• 2+ years of application production support experience.
• Experience in Ansible, Terraform, and Cloud engineering concepts.
• Experience in Application and Server Health Probes.

Responsibilities

• Participate in high level technical concepts spanning technology and business.
• Drive solutions to reduce recovery time.
• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
• Support portfolio of applications across technologies.
• Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.
• Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.
• Provide expert counsel to team and senior leadership, advise and mentor team when needed.
• Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines.
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks.
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure high levels of availability.
• Work with vendors and other technical personnel for problem resolution.
• Lead team to meet technical deliverables while leveraging understanding of process controls or standards.
• Collaborate with vendors to resolve technical issues and achieve reliability.
• Knowledge of new technologies for key management, resilient systems, security concepts, microservices architecture, Active-Active solutions.

Skills

Effective communication

Leadership

Problem solving

Cross-functional coordination

Tools

FileNet

Splunk

AppDynamics

Prometheus

Grafana

Confluence

JIRA

ServiceNow

CLI

Terraform

Ansible

Job description

Mphasis is seeking an experienced Platform Engineer to handle IBM FileNet deployments, upgrades, and production support within a distributed environment. You will work on automation, CI/CD pipelines, and monitoring tools to optimize system performance and reliability.

The role emphasizes governance of production changes, collaboration across teams, and mentoring junior engineers while adopting new cloud-native and microservices approaches to improve resilience and efficiency.