FileNet Dev & Support Engineer

Ampstek; Phoenix (AZ); On-site; USD 165,000 - 234,000; Full time

Job summary

Ampstek is seeking a seasoned technologist for a contract role in Phoenix or Charlotte. The candidate will handle IBM FileNet 5.x development, configuration, upgrades, deployment, and production support, with a strong emphasis on automation and cloud integration.

The role requires expertise in monitoring, governance, and complex distributed environments. Ideal applicants bring deep experience in FileNet administration, content migrations, and API-driven integration, along with proficiency in

Qualifications

• Enterprise Content Management principles familiarity.
• Strong verbal, written, and interpersonal communication skills.
• Understanding of Cloud native technologies and concepts.
• 2+ years API or Microservices development experience.
• 3+ years IT Service Management solutions development or support.
• Ability to lead production goals, deadlines, and metrics.
• Root-cause analysis and improvement design.
• Customer service mindset with continuous improvement.
• 3+ years distributed servers platform experience.
• 2+ years of application production support experience.
• Experience in Ansible, Terraform, and Cloud engineering concepts.
• Experience in application and server health probes.

Responsibilities

• Participate in high level technical concepts spanning technology and business.
• Drive solutions to reduce recovery time.
• Provide cross-functional coordination on root cause analysis for production issues.
• Support portfolio of applications across technologies.
• Develop end-to-end automated solutions interfacing with in-house or vendor solutions via APIs.
• Responsible for production deployments with governance and change controls.
• Mentor team members and provide expert counsel to leadership.
• Learn new platform engineering tools and CI/CD pipelines.
• Improve system efficiency and reduce manual interventions.
• Review operational support systems to ensure maximum availability.
• Collaborate with vendors to resolve technical issues for optimal availability.
• Advise on security concepts and resilient, microservices-based architectures.

Skills

Enterprise Content Management

Communication

Cloud native

API development

Microservices

ITSM

Root cause analysis

Customer focus

Distributed systems

Production support

Ansible

Terraform

Cloud engineering

Health probes

Tools

Splunk

AppDynamics

Prometheus

Grafana

Confluence

JIRA

ServiceNow

Job description

Work location would be Phoenix or Charlotte

Contract

• IBM FileNet 5.x Expertise w.r.t.development, configuration and operational aspects
• project deployment execution, IBM Filenet upgrades and production support.
• IBM FileNet Administration, Changes, Configuration
• Content Mass updates (using FileNet APIs)
• IBM FileNet Vulnerabilities and Remediation
• IBM FileNet Sweep to migrate contents
• Integration with Storage Devices
• Oversight & execution of deployments,troubleshooting and support activities
• Monitoring and Alerting Tools- Splunk, Appd , Prometheus, Grafana. etc.
• Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and command line interface (CLI).
• Familiarity with Object and File Storage.
• Issue Resolution, ensuring stability of the applications and platform.
• Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/alerting
• across applications and platform level
• Drive group discussions about issues identified prior to, and after a deployment.
• Troubleshooting complex environment issues in a distributed environment.
• Validation of complex system/components and game planning.
• Perform Smoke Testing on deployed code/configurations to ensure success of
• Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure to
• operational functions
• Design complex system upgrades
• Develop a long range plan designed to resolve problems and prevent them from recurring

In this role, you will:

• Participate in high level technical concepts spanning technology and business
• Drive solutions to reduce recovery time.
• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
• Support portfolio of applications across technologies.
• Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.\
• Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.
• Provide expert counsel to team and senior leadership, advises and mentors team when in need.
• Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines,
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks\
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution\
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecure, building Active-Active solutions,

Desired Qualifications:

• Familiar with Enterprise Content Management principles and practices
• Strong verbal, written, and interpersonal communication skills
• Understanding of Cloud native technologies and concepts.
• 2+ Years experience in API or Microservices Development.
• 3 + years of experience developing or supporting IT Service Management solutions
• Ability to lead and manage to production goals, deadlines, and various metrics
• Ability to identify root-cause issues/improvement opportunities, and design approaches
• Experience with a customer service mindset and a focus on continuous improvement
• 3+ years of distributed servers platform experience
• 2+ years of application production support experience
• Experience in Ansible,Terraform, and Cloud engineering concepts etc.
• Experience in Application and Server Health Probes.