Filed Support engineer

Techify Care; Orlando (FL); On-site; USD 34,000 - 55,000; Full time

Job summary

Techify Care, Inc. is seeking a Field Support Engineer to install, configure, test, and replace POS devices at branch locations in Orlando. You will follow work orders, verify connectivity, and perform test transactions to ensure seamless operations.

You will coordinate with Store Managers, document installation steps, obtain sign-offs, and maintain professional customer service while minimizing disruption to store operations.

Qualifications

• POS device installation, configuration, and troubleshooting.
• Basic networking knowledge, including IP addresses and connectivity.
• Hardware and cable installation.
• Software downloads, device reboot procedures, and peripheral pairing.
• Customer service and communication skills.
• Work order management and technical documentation.
• Ability to work independently at branch and retail locations.

Responsibilities

• Check in with the MOD on arrival; review work order details and installation requirements.
• Remove legacy POS devices and cables following client procedures.
• Install new POS devices (P630/M425) and cables; verify power, network, and peripherals.
• Enter network parameters and configure POS devices per client instructions.
• Monitor software updates and reboots; perform test sale/registration.
• Coordinate testing with store manager; execute test transactions and report issues.
• Obtain sign-off, clean area, and update the work order with results.

Job description

Job Description: Field Support Engineer

Project - Dunkin Daunts, Jimmy Johns, Jacobel, Cents, Burger king

Job Summary

The Field Support Engineer is responsible for the installation, configuration, testing, and replacement of POS devices at branch or retail store locations. The role involves coordinating with the Manager on Duty (MOD), following assigned work orders, ensuring proper device connectivity, performing test transactions, and completing all required documentation and sign-off procedures.

Key Responsibilities

• Check in with the designated Manager on Duty (MOD) upon arrival at the assigned location. Review and confirm the work order details and installation requirements. Identify the assigned equipment, POS devices, and installation lanes.
• Remove existing or legacy POS devices and associated cables as instructed. Handle removed equipment, cables, and accessories according to client procedures. Ensure that deinstallation is completed safely and without disrupting store operations.
• Install new P630/M425 POS devices and the required cables. Ensure all physical connections are secure and properly installed. Verify power, network connectivity, and peripheral connections as applicable.
• Enter the required network parameters according to the installation instructions. Pair and configure POS devices as specified by the client. Initiate required software downloads and device configuration updates. Follow the prescribed installation and configuration procedures.
• Monitor automatic software downloads and required device reboots. Verify that the POS device starts correctly and operates as expected. Perform a test sale or registration transaction as instructed by the client.
• Coordinate with the Branch or Store Manager to perform the required testing. Execute the prescribed test transaction and verify successful completion. Confirm that the installed device and associated peripherals function correctly. Report any installation issues, configuration errors, or connectivity problems to the appropriate support team.
• Obtain the required work order sign-off from the authorized store representative. Clean the work area and remove all installation materials and debris. Ensure removed equipment and tools are accounted for according to client procedures. Complete the checkout process with the client or Manager on Duty (MOD). Update the work order with the installation status, testing results, and any outstanding issues.

Required Skills

• POS device installation, configuration, and troubleshooting.
• Basic networking knowledge, including IP addresses and connectivity.
• Hardware and cable installation.
• Software downloads, device reboot procedures, and peripheral pairing.
• Customer service and communication skills.
• Work order management and technical documentation.
• Ability to work independently at branch and retail locations.

Key Performance Expectations

• Complete installations according to the assigned work order and client procedures.
• Ensure devices are properly installed, configured, and tested.
• Minimize disruption to store operations.
• Maintain accurate documentation and obtain the required sign-offs.
• Leave the installation area clean and ensure a professional customer experience.