Filed Service Technician

RIDE Mobility; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee assistance program

Health savings account

Paid time off

Job summary

RIDE Services in Indianapolis is seeking a Field Service Technician for the Customer Service Department to diagnose and repair buses/trucks under warranty at Customer facilities and perform field support campaigns.

The role requires EV/HV experience, 2+ years in transit bus maintenance, and the ability to travel to Customer sites in the US and Canada. A high school diploma and valid driver's license are required; weekends and long hours may be necessary.

Qualifications

• Minimum two years’ experience in transit bus maintenance or field service.
• EV or HV experience is essential.
• Experience with bus diagnostics and electric drive systems preferred.
• Must be able to travel to Customer sites and work in Customer environments.
• Valid driver’s license with limited infractions in the last three years.

Responsibilities

• Diagnose and repair warranty-related issues on buses/trucks at Customer facilities.
• Provide Customer interface and reports on field maintenance activities.
• Respond to Customer requests and assist with maintenance issues.
• Order parts, coordinate repairs, and provide daily service reports.
• Coordinate new vehicle delivery acceptance with Customers in the US and Canada.
• Provide daily status reporting to the Customer Service Manager.
• Follow up with Parts clerks for parts availability and ETA.

Skills

EV/HV experience

Bus maintenance knowledge

Field service experience

Travel willingness

Customer interface/reporting

Education

High school diploma or GED

Job description

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.

RIDE Services is seeking a hardworking Field Service Technician for the Customer Service Department. The field technician will be responsible for working at Customer facilities diagnosing and repairing buses/trucks under warranty and performing Customer support and campaigns required by RIDE or the Customer vehicles.

JOB DESCRIPTION

1. Under general supervision of the Customer Service Manager or Supervisor, the Technician will complete work assignments at Customer facilities, RIDE Locations and may be asked to perform other maintenance duties as assigned.

2. Perform diagnosis and repairs of warranty related issues. Provide Customer interface and reports on field maintenance activities.

3. Responds to Customer requests, comments or complaints as needed. Assist Customer with maintenance related issues.

4. Order parts as needed, coordinates repairs and provides daily Service reports/Parts requisitions as needed.

5. Coordinates new vehicle delivery acceptance with Customers in US and Canada

6. Provide daily status reporting to Customer Service Manager/Supervisor.

7. Follows up with Parts clerks for parts availability and ETA.

Requirements:

1. Knowledge of transit bus maintenance operations and field service support.

2. Ideal candidates will have a minimum of two years’ experience.

3. EV or HV experience is essential.

4. EV Truck and/or Transit bus Technician experience, preferably working in a field service environment.

5. Experienced in bus maintenance and repair. Experience with computer based diagnostics in bus maintenance operations. Experience with bus Electric drive systems preferred.

6. Ability to travel and work in the Customer’s environment. Weekends, nights and long hours will occur.

7. License: Must possess a valid driver’s license in home state and no more than one infraction during previous three years. Class B with Passenger Endorsement preferred. If non at this time, the ability to obtain.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.

TRAVEL

• Travel is expected for this position.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma, or general education degree (GED).

Job Type:

• Employee assistance program
• Health savings account
• Paid time off

Schedule:

• 8-hour shift from 7 am – 3:30 pm, Monday - Friday