Field Service Technician

RIDE; Lodi (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

RIDE seeks a hardworking Field Service Technician to diagnose and repair buses/trucks under warranty at customer facilities. You will support the Customer Service Department and perform campaigns required by RIDE or the customer vehicles.

The role involves travel to customer sites in the US and Canada and requires strong field service experience. The ideal candidate has transit bus maintenance knowledge, ASE certifications, and experience with diagnostic tools.

Qualifications

• Two years of transit bus field service experience.
• ASE Transit Bus certifications.
• Experience with computer-based diagnostics in bus maintenance.
• Experience with bus electric drive systems preferred.
• Valid driver's license with minimal infractions; Passenger Endorsement preferred.

Responsibilities

• Perform diagnosis and repairs of warranty related issues on buses/trucks.
• Provide customer interface and reports on field maintenance activities.
• Order parts as needed and coordinate repairs.
• Coordinate new vehicle delivery acceptance with customers in the US and Canada.
• Provide daily status reporting to the Customer Service Manager/Supervisor.
• Follow up with Parts clerks for parts availability and ETA.

Skills

Transit bus maintenance

Field service experience

Diagnostics experience

Travel readiness

Driver's license

Education

High School Diploma

ASE Transit Bus Certifications

Job description

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.

RIDE Services is seeking a hardworking Field Service Technician for the Customer Service Department. The field technician will be responsible for working at Customer facilities diagnosing and repairing buses/trucks under warranty and performing Customer support and campaigns required by RIDE or the Customer vehicles.

Job Description

• Under general supervision of the Field Service Manager or Supervisor, the Technician will complete work assignments at Customer facilities, RIDE locations and may be asked to perform other maintenance duties as assigned.
• Perform diagnosis and repairs of warranty related issues. Provide Customer interface and reports on field maintenance activities.
• Responds to Customer requests, comments or complaints as needed. Assist Customer with maintenance related issues.
• Order parts as needed, coordinates repairs and provides daily Service reports/Parts requisitions as needed.
• Coordinates new vehicle delivery acceptance with Customers in US and Canada
• Provide daily status reporting to Customer Service Manager/Supervisor.
• Follows up with Parts clerks for parts availability and ETA.

Requirements

• Knowledge of transit bus maintenance operations and field service support.
• Ideal candidates will have a minimum of two years’ experience.
• ASE Transit Bus Certifications
• Transit bus Technician experience, preferably working in a field service environment.
• Experienced in bus maintenance and repair. Experience with computer-based diagnostics in bus maintenance operations. Experience with bus Electric drive systems preferred.
• Ability to travel and work in the Customer’s environment. Weekends, nights and long hours will occur.
• License: Must possess a valid driver’s license in home state and no more than one infraction during previous three years. Class B with Passenger Endorsement preferred. If non at this time, the ability to obtain.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.

Travel

• Travel is expected for this position.

Required Education and Experience

• High school diploma, or general education degree (GED).

Job Type

Full-time

Schedule

• 8-hour shift from 7 am – 3:30 pm, Monday - Friday
• Overtime

RIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.