Field Warranty Leader – Dealer Excellence & Training

General Motors; Arizona; On-site; USD 90,000 - 120,000; Full time

Job summary

General Motors is seeking a Field Warranty Manager based in the Phoenix, AZ area to lead warranty process support for dealer partners. The role entails frequent travel, coaching dealership teams, and ensuring Field Action completion prior to delivery.

You will leverage GM service policies and the Global Warranty Management System, escalate issues up to $50,000, and deliver training across regional networks to improve warranty performance.

Qualifications

• Bachelor’s degree in Automotive/Technical, Business, related fields or equivalent professional experience.
• 5+ years of experience in Service, Warranty, or Operations.
• Knowledge and understanding of dealership service systems and processes.
• Experience using Global Warranty Management and related service platforms.
• Strong problem solving skills with an innovative mentality.
• Proficiency in data analysis, reporting, and visualization tools.
• Ability to travel up to 75%.
• Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed.

Responsibilities

• Serve as a trusted advisor to dealership leadership while coaching and counseling field team members and dealerships on warranty activities, requirements, resources, and improvement opportunities.
• Serve as a subject matter expert on GM Service Policies and Procedures and the Global Warranty Management System (GWM), and provide timely responses to questions submitted through the regional warranty mailbox and other media.
• Lead warranty issue escalation and resolution for matters up to $50,000, coordinating stakeholders as needed.
• Deliver training on warranty processes and functional execution at dealerships and support regional warranty training sessions.
• Support District Managers of Parts and Service (DMPS) and dealer groups by presenting warranty topics at Service Club meetings.
• Coach dealerships on feedback from the Warranty Parts Center and partner with Brand Quality Managers to support issue identification, resolution, and follow-through.
• Collaborate with the Warranty Support Center (WSC) and Dealer Business Center (DBC) to promote effective and consistent warranty administration.
• Counsel dealerships on achieving 100% completion of Field Actions before vehicle delivery, support compliance with Service Training Standards, and assist with Field Action and recall-related questions.
• Act as a change agent by analyzing field findings, developing action plans, and presenting practical options and recommendations to senior leadership.

Skills

Bachelor's degree

Warranty/Service experience

Dealership systems knowledge

Global Warranty Management

Data analysis and visualization

Problem solving

Travel readiness

Vehicle operation ability

Education

Bachelor’s degree in Automotive/Technical, Business, related fields or equivalent professional experience

Tools

Global Warranty Management System (GWM)

Job description

General Motors is seeking a Field Warranty Manager based in the Phoenix, AZ area to lead warranty process support for dealer partners. The role entails frequent travel, coaching dealership teams, and ensuring Field Action completion prior to delivery.

You will leverage GM service policies and the Global Warranty Management System, escalate issues up to $50,000, and deliver training across regional networks to improve warranty performance.