Warranty Claims Specialist: Automotive & Fleet

Model 1 Commercial Vehicles; Phoenix (AZ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation pay

Training opportunities

Job summary

Model 1 Commercial Vehicles in Phoenix, AZ is seeking a Warranty Administrator to bridge service, Fleet Warranty Administrators, and manufacturers. You will review claims, verify coverage, and help ensure timely payments while maintaining detailed records.

Ideal candidates have at least an associate degree and 2 years of warranty claims experience in automotive or commercial dealership settings, strong Excel skills, and the ability to communicate across teams.

Qualifications

• Associates degree or higher preferred.
• Minimum 2 years of warranty claims processing experience.
• Automotive/commercial dealership experience.
• Able to communicate effectively with equipment manufacturers.
• Proficient with MS Office Suite and Excel.
• Strong analytical and data interpretation skills.
• Some mechanical/technical understanding of medium duty vehicles preferred.

Responsibilities

• Review and assess a large volume of warranty claims submitted by service centers and Fleet Warranty Administrators.
• Verify warranty coverage and eligibility criteria for each claim.
• Ensure claims are processed accurately and in a timely manner.
• Maintain detailed records of claims, including documentation and correspondence.
• Engage with the manufacturers to submit prior authorizations and repair direction.
• Follow up with manufacturer warranty personnel on warranty claim payments, short pays, denials.
• Escalate claim payment variances to warranty manager.
• Communicate with customers and service centers to gather necessary information and resolve claim inquiries.
• Provide excellent customer service while managing claim disputes or escalations.
• Conduct quality checks on completed claims to ensure accuracy and compliance with company policies and industry standards.
• Identify and report any fraudulent or improper claims.
• Collaborate with the warranty department to develop and refine warranty policies and procedures.
• Suggest improvements to streamline claim processing and enhance customer experience.
• Maintain detailed records of warranty claims, correspondence, and resolutions.
• Ensure compliance with regulatory and company documentation requirements.

Skills

Analytical skills

Data interpretation

Communication skills

Customer service

Teamwork

Education

Associates degree or higher

Tools

MS Office

Excel

Job description

Model 1 Commercial Vehicles in Phoenix, AZ is seeking a Warranty Administrator to bridge service, Fleet Warranty Administrators, and manufacturers. You will review claims, verify coverage, and help ensure timely payments while maintaining detailed records.

Ideal candidates have at least an associate degree and 2 years of warranty claims experience in automotive or commercial dealership settings, strong Excel skills, and the ability to communicate across teams.