FIELD TRAINING OFFICER

Warren County (NC); North Carolina; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Field Training Officer to lead and mentor new EMS personnel. This role is pivotal in ensuring high standards of patient care and operational efficiency. You will provide hands-on training, evaluate performance, and foster a culture of continuous learning and accountability. If you are passionate about emergency medical services and have strong leadership skills, this opportunity allows you to make a significant impact in the community while advancing your career in a supportive environment.

Qualifications

• Graduation from high school with required EMS training.
• Experience in emergency medical services is essential.

Responsibilities

• Train and evaluate new EMS personnel in the field.
• Ensure compliance with EMS protocols and regulations.
• Support EMS crews during high-acuity calls.

Skills

Emergency Medical Services (EMS) protocols

Patient assessment and treatment

Training and adult learning principles

Leadership and mentorship

Documentation and report writing

Critical thinking and decision-making

Communication skills

Education

High school diploma

Emergency medical and paramedic training

Job description

Only internal candidates are eligible for this position

GENERAL DEFINITION OF WORK:

Performs difficult technical and protective service work is responsible for training, mentoring, and evaluating new hires, and current EMS personnel. This role ensures that all team members meet the highest standards of patient care, operational efficiency, and compliance with local, state, and federal regulations. The FTO also serves as a leadership figure in the field, setting a professional example and promoting continuous education; does related work as required. Work is performed under the regular supervision of the Emergency Medical Services Captain.

ESSENTIAL FUNCTIONS/TYPICAL TASKS:

Responding to emergency calls, providing emergency medical services and transportation; preparing and maintaining detailed records.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Provide hands-on training and guidance to newly hired EMS personnel and EMS personnel who may be placed on remediation.
• Evaluate and document trainee performance, providing constructive feedback daily on the given DOR form.
• Assist with the development, implementation, and maintaining of the field training program.
• Ensure trainees understand and adhere to all North Carolina Office of EMS (NCOEMS) and agency protocols.
• Oversee probationary personnel during patient care.
• Monitor and ensure high standards of patient care in the field.
• Assist in competency assessments and performance evaluations for existing staff.
• Support EMS crews in difficult or high-acuity calls when needed.
• Review documentation and reports for accuracy, completeness, and compliance.
• Act as a liaison between field personnel and EMS leadership.
• Serve as a role model for professional behavior, teamwork, and ethical standards.
• Foster a culture of accountability, safety, and continuous learning.
• Assist in remedial training for employees who require additional coaching.
• Participate in quality assurance and quality improvement (QA/QI) initiatives.
• Ensure all field personnel follow OSHA, HIPAA, and state EMS regulations.
• Maintain a thorough understanding of North Carolina EMS protocols, agency protocols, and best practices.
• Assist in the implementation of safety initiatives and risk management strategies.
• Performs related tasks as required.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of EMS protocols and procedures for pre-hospital care at the EMT and/or paramedic level. Knowledge of Clinical best practices in patient assessment, treatment, and transport. Knowledge of Local, state, and federal regulations governing EMS operations. Knowledge of Training and adult learning principles, including methods for coaching and evaluating performance. Knowledge of Understanding of customer service standards in a public safety or healthcare environment. Ability to objectively evaluate trainee performance and provide fair, actionable feedback. Ability to adapt teaching styles to various learning preferences and competency levels. Ability to act as a liaison between field personnel, training staff, and command staff. Ability to maintain confidentiality and handle sensitive information professionally. Ability to remain calm and focused during high-stress calls or critical incidents. Ability to model professionalism and uphold high standards of conduct at all times. Strong communication skills, both verbal and written, for giving clear instructions and constructive feedback. Leadership and mentorship abilities to guide, support, and inspire trainees. Critical thinking and decision-making, especially under high-pressure or rapidly evolving situations. Proficiency in documentation and report writing, including training evaluations and daily observation reports. Time management and organizational skills for managing multiple trainees and tasks effectively.

EDUCATION AND EXPERIENCE:

Any combination of education and experience equivalent to graduation from high school supplemented by required emergency medical and paramedic training including NIMS courses and considerable experience in emergency medical services.

PHYSICAL REQUIREMENTS:

This is very heavy work requiring exertion in excess of 100 pounds of force occasionally, in excess of 50 pounds of force frequently, and in excess of 20 pounds of force constantly to move objects; work requires climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, and repetitive motions; vocal communication is required for conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to perceive information at normal spoken word levels; visual acuity is required for depth perception, color perception, night vision, peripheral vision, preparing and analyzing written or computer data, use of measuring devices, operation of machines, operation of motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside and outside environmental conditions, noise, vibration, hazards, atmospheric conditions, and oils. The worker may be exposed to bloodborne pathogens and may be required to wear specialized personal protective equipment.

SPECIAL REQUIREMENTS:

Possession of an appropriate driver's license valid in the State of North Carolina. Possession and maintenance of current certificate as an Emergency Medical Technician - Paramedic issued by the North Carolina Board of Medical Examiners and all other minimum qualifications for the position as established by the department.