Field Training Manager

McDonald's; North Smithfield (RI); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Vacation time

Sick time

Travel Reimbursement

Tuition Reimbursement

Bonuses

Industry Leading Training and Developm

Health Insurance

Job summary

McDonald's is seeking a Field Training Manager to support restaurant success by developing people, strengthening operations, and ensuring exceptional guest experiences. This role is field-based, traveling between locations to train and coach General Managers, Assistant Managers, shift leaders, and crew members while upholding company standards.

You will conduct training, coach leadership teams on staffing, labor management, food quality, service, and execution, and monitor adherence to

Qualifications

• 3+ years of restaurant management experience, preferably in fast food, quick-service, or fast-casual operations.
• Proven ability to train, coach, and develop restaurant employees and managers.
• Excellent communication and presentation skills.
• Strong leadership and interpersonal skills.
• Ability to build trust and credibility with restaurant teams.
• Highly organized with the ability to manage multiple locations and priorities.
• Comfortable working in a fast-paced environment and spending significant time in restaurants.

Responsibilities

• Conduct new-hire, cross-training, leadership, and operational training in restaurants.
• Coach restaurant leadership teams on staffing, scheduling, labor management, food quality, service, and restaurant execution.
• Ensure restaurants consistently follow company operating procedures, food-safety standards, cleanliness requirements, and brand standards.
• Conduct regular field visits to observe operations, identify performance gaps, and provide hands-on coaching.
• Assist with the rollout of new menu items, equipment, technology, procedures, promotions, and company initiatives.
• Develop high-potential employees and managers for career advancement.
• Monitor training completion and maintain accurate training records.
• Travel regularly between assigned restaurant locations.

Skills

Restaurant management

Training & coaching

Communication

Leadership

Organizational skills

Travel between locations

Job description

Field Training Manager

Starting Pay $22 per hour

We are looking for a Field Training Manager to support the success of our fast-food restaurants by developing people, strengthening operational execution, and ensuring our teams consistently deliver an exceptional guest experience.

This is a hands-on, field-based leadership position. The Field Training Manager will travel between restaurants to train and coach General Managers, Assistant Managers, shift leaders, and crew members while ensuring company standards are consistently followed.

What You'll Do:

• Conduct new-hire, cross-training, leadership, and operational training in restaurants.

• Coach restaurant leadership teams on staffing, scheduling, labor management, food quality, service, and restaurant execution.

• Ensure restaurants consistently follow company operating procedures, food-safety standards, cleanliness requirements, and brand standards.

• Conduct regular field visits to observe operations, identify performance gaps, and provide hands-on coaching.

• Assist with the rollout of new menu items, equipment, technology, procedures, promotions, and company initiatives.

• Develop high-potential employees and managers for career advancement.

• Monitor training completion and maintain accurate training records.

• Travel regularly between assigned restaurant locations.

What We Are Looking For:

• 3+ years of restaurant management experience, preferably in fast food, quick-service, or fast-casual operations.

• Proven ability to train, coach, and develop restaurant employees and managers.

• Excellent communication and presentation skills.

• Strong leadership and interpersonal skills.

• Ability to build trust and credibility with restaurant teams.

• Highly organized with the ability to manage multiple locations and priorities.

• Comfortable working in a fast-paced environment and spending significant time in restaurants.

What We Offer:

• Starting Pay $22 per hour

• Vacation and Sick Time

• Travel Reimbursement

• Tuition Reimbursement

• Bonuses

• Industry Leading Training and Development

• Health Insurance

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.