Field Training Leader, Onboarding & Leadership Development

Dairy Queen, Inc.; Minneapolis (MN); Hybrid; USD 118,000 - 147,000; Full time

Job summary

International Dairy Queen, Inc. in the Minneapolis metro area is seeking a Senior Manager, Field Training to lead strategy, execution, and continuous improvement of field training programs across the DQ system.

Hybrid work options include Minneapolis, MN or remote USA. You will build scalable onboarding and leadership development, partner with Operations, Curriculum, HR, Legal, Marketing, and other teams, and ensure training delivers quality, aligns with goals, and improves guest experience and

Qualifications

• Bachelor’s degree in training and development, business, organizational development, hospitality, or related field.
• 8–12 years of progressive experience in corporate training, field learning, organizational development, operations, or a related discipline.
• 5 or more years of experience leading and developing employees, with demonstrated success managing a geographically dispersed team.
• Experience in a franchisor, franchise, multi-unit restaurant, retail, or hospitality environment; quick-service restaurant experience strongly preferred.
• Strong knowledge of restaurant operations, field enablement, adult learning principles, facilitation methodologies, assessment, coaching, and change management.
• Demonstrated ability to develop and execute scalable training strategies that support operational performance, leadership capability, and business results.
• Ability to analyze and interpret learning and operational data, identify trends, and translate insights into practical actions; experience with reporting and visualization tools such as Power BI preferred.
• Exceptional written, verbal, presentation, and executive communication skills, including comfort presenting to franchisees, field leaders, senior leaders, and large groups.
• Strong leadership and relationship-building skills, with the ability to influence without direct authority and create mutually beneficial partnerships with internal and external stakeholders.
• Strong project, portfolio, and change-management skills, including the ability to prioritize multiple initiatives and deliver high-quality work in a fast-paced environment.
• Proficiency with Microsoft Office applications and experience with virtual learning platforms, learning management systems, and related learning technologies.
• ServSafe certification preferred, or ability to obtain certification based on business requirements.

Responsibilities

• Develop and implement a comprehensive field training strategy aligned with DQ business priorities, operational standards, restaurant development needs, and franchisee capability requirements.
• Lead the design and execution of scalable programs for new franchisees, restaurant managers, and field leaders, including onboarding, leadership development, operational training, coaching, and proficiency evaluation.
• Establish consistent processes, quality standards, and delivery expectations for virtual and in-restaurant learning experiences, certified training locations, and franchisee training partners.
• Coordinate the cascade and adoption of enterprise learning programs, new tools, systems, processes, and operational initiatives across the franchise system.

Skills

Leadership

Communication

Adult learning

Change management

Coaching

Strategic thinking

Education

Bachelor's degree in Training and Development or related

Tools

Power BI

LMS

Microsoft Office

Job description

International Dairy Queen, Inc. in the Minneapolis metro area is seeking a Senior Manager, Field Training to lead strategy, execution, and continuous improvement of field training programs across the DQ system.

Hybrid work options include Minneapolis, MN or remote USA. You will build scalable onboarding and leadership development, partner with Operations, Curriculum, HR, Legal, Marketing, and other teams, and ensure training delivers quality, aligns with goals, and improves guest experience and