Field Training Audiologist - Boston, Connecticut, Long Island, Maine

ReSound; Hartford (CT); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

PTO and Paid Holidays

401k with Company match

Paid Parental Leave & Transition Back

Company HSA Contributions

Discounted GN Group products

Job summary

ReSound is seeking a Field Training Audiologist to deliver product and software training, provide audiology support including fitting and troubleshooting, and train ReSound employees. The role requires extensive field travel across large geographies with weekly overnights.

You will engage with Marketing, Sales, Customer Service, Product Management and R&D to ensure high quality customer experiences and develop new training content. Requires AuD/PhD in Audiology and active state license.

Qualifications

• AuD or PhD in Audiology; Master’s considered
• Current state license in Audiology
• Clinical experience fitting patients with amplification in diverse environments

Responsibilities

• Execute high quality and consistent customer training using Adult Learning Principles
• Support US sales by working with assigned sales teams
• Create training needs assessments and training plans with measurable outcomes
• Communicate pertinent account information to territory sales team members
• Assist sales teams at national conventions
• Travel 75% of the time; manage travel expenses per policy

Skills

Public speaking

Interpersonal communication

Time management

Microsoft Office

Education

AuD or PhD in Audiology

Current state license in Audiology

Tools

Salesforce.com

Workday

PowerPoint

Teams

Job description

Position: Field Training Audiologist

Reports to Title: Director of Training and Education

Department/Division: Training/Commercial Sales Team

Primary Work Location: Boston, Connecticut, Long Island, Maine

Must Live: Greater Boston Area or Connecticut

Job Code/Classification: Salary; Exempt

Position Overview

The Field Training Audiologist will contribute to sales and profitability by providing product and software training designed to increase customer knowledge, skills and familiarity with the ReSound product lines. The position also functions to provide audiological support, which includes hearing aid fitting and troubleshooting assistance, to influence buying behavior change from our customers. This position also includes providing audiology, technical and product training to ReSound employees. This position requires extensive field travel over large geographies with overnights on a weekly basis.

Essential Functions

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

The Role Expectations are:

• Execute high quality and consistent customer training using Adult Learning Principles to elicit product buying behavior change
• Support sales of ReSound products within the US by working closely and cohesively with assigned sales teams
• Create customer training needs assessments and training plans to provide appropriate training solutions for accounts with measurable outcomes
• Regularly communicate pertinent account information to territory sales team members
• Assist sales teams and overall sales support at national level conventions
• Primary events include, but are not limited to, the following: Consumer Education Seminars, Open Houses, and CEU Seminars and ongoing “in clinic” product training sessions
• Play key role in promotion and demonstration of products during launch trainings
• Provide consultative resources which will help develop the business growth of the customer to meet ReSound’s business needs
• Schedule travel independently and within corporate guidelines that maximize the effectiveness and cost efficiencies while maintaining a full zoned week schedule.
• Maintain appropriate administrative records. This includes maintaining expenses within published corporate guidelines, keeping your work calendar and zonal planning up to date, and attending all team and management calls
• Interact with Marketing, Sales, Customer Service, Product Management, Technical Support and Research & Development to ensure quality customer experiences
• Continuously develop training content through provided materials as well as creation of new materials
• Other duties as assigned by management

Competencies (Knowledge and Skills needed for this position.)

• Follow the HR policy including all company and department policies and procedures.
• Meet all performance and behavior expectations outlined in the company performance appraisal, P&G/IDP, and those communicated by management.
• Perform responsibilities as directed, achieving desired results within expected timeframes and with a high degree of quality and professionalism
• Follow good safety practices in all activities
• Establish and maintain positive and productive work as well as relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development
• Safeguard sensitive and confidential company information
• Strong facilitation, influence, and analytical skills
• Strong interpersonal communication skills
• Able to resolve problems and complex issues at higher levels including interpersonal conflict
• Excellent computer skills and proficiency using Microsoft Suite (Teams, PowerPoint, Word, Outlook, Excel, and SharePoint), as well as Workday and Salesforce.com
• Independently prioritize and forecast a balanced diverse work schedule through organization and time management skills
• Proficient with oral and written communication across and upward
• Confident in public speaking and workshop facilitations

Desired Qualifications

Required Education (if necessary):

• AuD or PhD in Audiology. Master’s Degree in Audiology considered
• Current state license in Audiology

Experience:

• Clinical experience fitting patients with amplification in a variety of audiological environments

Travel:

• Extensive travel by air, auto and train
• Ability to travel 75% of the time
• Ability to manage travel expenses through personal and corporate reimbursement.

Location:

Greater Boston Area & Hartford Connecticut.

Other Information

Direct reports:

None

Indirect reports:

None

Working Environment:

Field based

Physical Demands:

Must be able to lift 15Ibs at a time with or without reasonable accommodation, sitting, walking, standing, long and frequent air and land travel

Position Type and Expected Hours of Work:

Salaried position

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Us

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

What We Offer

We value our employees and offer competitive wages and benefits including:

• Generous Benefits including PTO and Paid Holidays
• 401k with Company match
• Paid Parental Leave & Transition Back to Work Benefits
• Company HSA Contributions
• Discounted GN Group products

We are committed to an inclusive recruitment process

GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.

Pay Transparency Notice:

Depending on your work location, the target annual salary for this position can range from $105K,000 to $115,000 /yr. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.