Aud Fitting Support Advisor

ReSound; United States; Remote; USD 90,000 - 97,000; Full time

Benefits offered by this job

PTO

Paid Holidays

401k with Company match

Paid Parental Leave

Company HSA Contributions

Discounted GN Group products

Job summary

GN seeks an audiology support specialist to assist customers with hearing aid fitting, product information and troubleshooting across multiple platforms. You will collaborate with Sales, Training, Customer Service and R&D to ensure quality and customer satisfaction.

Applicants should hold a Masters or Doctoral degree in Audiology with 2+ years of clinical experience, and may have familiarity with GN products. Travel up to 10% and a home-office/open environment are possible.

Qualifications

• Masters or Doctoral degree in Audiology.
• State Licensure, CCC-A, or equivalent.
• 2+ years experience in clinical Audiology and Hearing Instrument Dispensing.
• Experience with GN products preferred.

Responsibilities

• Provide audiological and technical support for hearing aids and software platforms.
• Answer fitting questions, provide product information, and troubleshoot issues.
• Coordinate with Product Management and Engineering on discrepancies and improvements.
• Deliver internal product and software training with local teams.
• Document customer interactions in company systems.
• Maintain current knowledge through continuing education in audiology and tech topics.

Skills

Audiology

Customer support

Troubleshooting

Communication

Education

Masters or Doctoral degree in Audiology

Job description

Position Overview

To provide audiological and technical support to customers through hearing aid fitting assistance and providing product information and troubleshooting assistance for current and discontinued product lines and multiple software platforms.

Essential Functions

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Technical support for current and discontinued product lines including answering hearing aid fitting questions, providing product information and troubleshooting assistance, and solving software/hardware issues on multiple software platforms using varied programming interfaces.
• Interaction with Customer Service, Quality Engineering, Product Management, Research and Development, Software Engineering and Sales to ensure quality and customer satisfaction.
• Report software and product discrepancies to local Product Management. In conjunction with Product Management, elevate any discrepancies to Global Audiology, Software Engineering, Research & development or Quality Engineering, and assist in resolving such matters.
• In conjunction with local training teams and product management, conduct internal product and software training.
• Work as member of Sales/Training/Customer Service/Technical Support team to optimize sales efforts.
• Document customer interactions in systems designated by the company.
• Act as audiologic support and training resource for internal and external customers when needed.
• Maintain current knowledge through continuing education regarding audiologic, amplification and computer hardware/software issues.
• Complete all product related training as directed by technical support management to stay current on new product releases across channels.
• Short-term technical projects.

Competencies

• Excellent verbal, written communication and interpersonal skills
• Strong fitting and dispensing skills
• Excellent organizational skills with careful attention to detail and timely follow-through
• Demonstrated troubleshooting ability and creative thinking strategies
• Ability to cover and shift between a multitude of tasks
• Strong Microsoft Office Suite and computer skills
• Follow all company and department policies and procedures.
• Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Follow good safety practices in all activities.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities.
• Take personal initiative for technical and professional development.
• Safeguard sensitive and confidential Company information.

Desired Qualifications

Required Education (if necessary):

• Masters or Doctoral degree in Audiology

Experience:

• State Licensure, CCC-A, or equivalent
• 2 + yrs experience in clinical Audiology and Hearing Instrument Dispensing
• Experience with GN products preferred
• Hearing aid manufacturing and/or industry experience preferred

Travel (if necessary):

• Up to 10% travel

Other Information

Work Hours:

10:00 am - 7:00pm Central time

Working Environment:

Home Office or Open Environment

Physical Demands:

Sitting, Typing, Phone

Position Type and Expected Hours of Work:

Full-time, eight hours a day, five days a week

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

What We Offer

We value our employees and offer competitive wages and benefits including:

• Generous Benefits including PTO and Paid Holidays
• 401k with Company match
• Paid Parental Leave & Transition Back to Work Benefits
• Company HSA Contributions
• Discounted GN Group products

We are committed to an inclusive recruitment process

GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.

Pay Transparency Notice:

Depending on your work location, the target annual salary for this position can range from $90,000 to $97,000 /yr.Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, health insurance, a 401(k) plan, paid time off and paid holidays.