Aud Fitting Support Advisor

GN Group

Shakopee (MN)

Remote

USD 90,000 - 97,000

Full time

2 days ago

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Benefits offered by this job

PTO & Paid Holidays

401k with Company match

Paid Parental Leave & Transition Back

HSA Contributions

Discounted GN Group products

Job summary

GN Group seeks an audiology-focused technical support specialist to assist customers with hearing aid fittings, product information, and troubleshooting across GN product lines. You will interact with Product Management, R&D, and Sales to ensure high-quality service, training, and problem resolution.

The role requires Masters/Doctorate in Audiology (or equivalent), state licensure/CCC-A, and up to 10% travel. Work is primarily remote or in a home-office environment with a full-time schedule.

Qualifications

Masters or Doctoral degree in Audiology or equivalent.
2+ years clinical Audiology and Hearing Instrument Dispensing experience preferred.
CCC-A or state licensure preferred.
Travel up to 10% as needed.

Responsibilities

Provide audiological and technical support for hearing aid fittings and product information.
Troubleshoot software/hardware issues across multiple software platforms.
Coordinate with cross-functional teams to ensure quality and customer satisfaction.
Document customer interactions in company systems.
Deliver internal product/software training with local teams.
Support sales/training/customer service teams to optimize efforts.

Skills

Hearing aid fitting

Technical support

Troubleshooting

Cross-functional collaboration

Education

Masters or Doctoral degree in Audiology

Tools

Hearing aid software platforms

Programming interfaces

Job description

Position Overview

To provide audiological and technical support to customers through hearing aid fitting assistance and providing product information and troubleshooting assistance for current and discontinued product lines and multiple software platforms.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Technical support for current and discontinued product lines including answering hearing aid fitting questions, providing product information and troubleshooting assistance, and solving software/hardware issues on multiple software platforms using varied programming interfaces.
Interaction with Customer Service, Quality Engineering, Product Management, Research and Development, Software Engineering and Sales to ensure quality and customer satisfaction.
Report software and product discrepancies to local Product Management.
In conjunction with Product Management, elevate any discrepancies to Global Audiology, Software Engineering, Research & development or Quality Engineering, and assist in resolving such matters.
In conjunction with local training teams and product management, conduct internal product and software training.
Work as member of Sales/Training/Customer Service/Technical Support team to optimize sales efforts.
Document customer interactions in systems designated by the company.
Act as audiologic support and training resource for internal and external customers when needed.
Maintain current knowledge through continuing education regarding audiologic, amplification and computer hardware/software issues.
Complete all product related training as directed by technical support management to stay current on new product releases across channels.
Short-term technical projects.

Competencies (Knowledge and Skills needed for this position.)

Excellent verbal, written communication and interpersonal skills
Strong fitting and dispensing skills
Excellent organizational skills with careful attention to detail and timely follow-through
Demonstrated troubleshooting ability and creative thinking strategies
Ability to cover and shift between a multitude of tasks
Strong Microsoft Office Suite and computer skills
Follow all company and department policies and procedures.
Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management.
Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
Follow good safety practices in all activities.
Establish and maintain positive and productive work relationships with all staff, customers and business partners.
Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities.
Take personal initiative for technical and professional development.
Safeguard sensitive and confidential Company information.

Desired Qualifications

Required Education (if necessary): Masters or Doctoral degree in Audiology
Experience: State Licensure, CCC-A, or equivalent 2 + yrs experience in clinical Audiology and Hearing Instrument Dispensing Experience with GN products preferred Hearing aid manufacturing and/or industry experience preferred
Travel (if necessary): Up to 10% travel

Other Information

Work Hours: 10:0 am - 7:00pm Central time
Working Environment: Home Office or Open Environment
Physical Demands: Sitting, Typing, Phone Position
Type and Expected Hours of Work: Full-time, eight hours a day, five days a week

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions.

Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight.

We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

What We Offer

Generous Benefits including PTO and Paid Holidays
401k with Company match
Paid Parental Leave & Transition Back to Work Benefits
Company HSA Contributions
Discounted GN Group products

We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment.

We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible.

Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive.

Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers.

GN operates in more than 90 countries across the world.

Founded in 1869, GN has more than 7,000 employees today.

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $90,000 to $97,000 /yr. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, health insurance, a 401(k) plan, paid time off and paid holidays.

Thank you for your interest in careers at GN! This site includes GN Hearing roles only. For GN roles across our brands including Jabra, SteelSeries or Blue Parrott, please visit this GN career site.

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

The GN-owned brands that are responsible for bringing these technologies to life: