Field Trainer- Round Table Pizza

FAT Brands Inc; Riverside (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

OHG Brands is seeking a Field Trainer for Round Table Pizza to provide training and development to new franchisees, managers, and restaurant staff. The role supports new store openings and ongoing field training across RTP locations, with frequent domestic and international travel.

The ideal candidate has a Bachelor’s Degree or 3+ years as a GM, at least 1 year in a lead training role, and strong presentation and communication skills.

Qualifications

• Bachelor’s Degree or 3+ years as a restaurant GM or area manager.
• 1+ years of experience in a lead training position.
• Resides in California.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Excellent presentation skills.
• Ability to work cross-functionally on projects within all levels of the organization.
• Strong organizational, problem-solving, and analytical skills.
• Flexible and able to deal with frequent changes, delays, or unexpected events.
• Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before franchise owners, upper-level management, or employees of the restaurant.
• Knowledge of database software, Internet software, Inventory software, order processing systems, and spreadsheet software.
• ServSafe Certified
• Must be able to travel weekly (over 90%). May reside anywhere in CA.

Responsibilities

• Supports NSOs (New Restaurant Openings) throughout the year.
• Works closely with and under The RTP Sr. Field Training Manager.
• Coordinates and implements training and education programs for new franchisees, managers, and existing restaurant personnel on company standards, processes, and policies for all RTP restaurants.
• Maintains current knowledge of new training methods and techniques and incorporates them into the RTP Brands Training Program.
• Reviews field information while remaining current on all company programs/products to support franchisees.
• Completes training records for each training session using approved forms and submits training records to Director of Training & Operations Services.
• Coach trainees in all areas of RTP operations.
• Facilitates Train the Trainer sessions as needed.
• Acts as corporate training liaison in the field, reporting training needs and issues to the corporate team as required.
• Responsible for certification of franchisees, franchisee training managers, and trainers used by corporate.
• Revitalizes and supports existing Franchise locations as needed, training and strengthening Brand Standards
• Helps build programs and schedules training classes.
• Ensures that training materials, including job aids, training programs, and e-learning are current, accurate, and effective.

Skills

Excellent communication

Presentation skills

Organizational skills

Problem-solving

Cross-functional collaboration

Education

Bachelor's Degree

3+ years as GM/area manager

Tools

Database software

Internet software

Inventory software

Order processing systems

Spreadsheet software

Job description

Description

OHG Brands is home to America’s original, iconic restaurant brands. The company strategically develops and grows a diverse portfolio of fast-casual, quick-service and casual dining concepts around the world, using brand heritage as the foundation for growth and innovation that resonates with the next generation of fans. OHG Brands currently operates 12 restaurant brands: Round Table Pizza, Fatburger, Marble Slab Creamery, Johnny Rockets, Fazoli’s, Great American Cookies, Buffalo’s Cafe & Express, Hurricane Grill & Wings, Native Grill & Wings, Pretzelmaker, and Ponderosa and Bonanza Steakhouses, and franchises and owns over 1,700 units worldwide.

As a Field Trainer at OHG Brands for Round Table Pizza, you are responsible for providing training and professional development to new franchisees, managers, and existing restaurant personnel. The Filed Trainer will also help support NSOs (New Store Openings). The Field Trainer is a self-starter and is highly confident in his/her presentation and training skills, with an engaging personality and an ability to form a quick rapport with the groups that he/she is instructing. The Filed Trainer must have flexibility for schedules created for training sessions and is able to travel frequently both domestically and internationally. The Field Trainer is both an elite coach and very coachable. This role is instrumental in helping set up our most valuable assets, our franchisees, for on-going development and success.

Essential Duties and Responsibilities:

• Supports NSOs (New Restaurant Openings) throughout the year.
• Works closely with and under The RTP Sr. Field Training Manager
• Works closely with other Field team members (including Field Training Support Specialist), FBCs (Franchise Business Consultants) and others
• Coordinates and implements training and education programs for new franchisees, managers, and existing restaurant personnel on company standards, processes, and policies for all RTP restaurants.
• Maintains current knowledge of new training methods and techniques and incorporates them into the RTP Brands Training Program.
• Reviews field information while remaining current on all company programs/products to support franchisees.
• Completes training records for each training session using approved forms and submits training records to Director of Training & Operations Services.
• Coach trainees in all areas of RTP operations.
• Facilitates Train the Trainer sessions as needed.
• Acts as corporate training liaison in the field, reporting training needs and issues to the corporate team as required.
• Responsible for certification of franchisees, franchisee training managers, and trainers used by corporate.
• Revitalizes and supports existing Franchise locations as needed, training and strengthening Brand Standards
• Helps build programs and schedules training classes.
• Ensures that training materials, including job aids, training programs, and e-learning are current, accurate, and effective.

Requirements

• Bachelor’s Degree or 3 plus years as a restaurant GM or area manager
• 1+ years of experience in a lead training position
• Resides in California
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Excellent presentation skills
• Ability to work cross-functionally on projects within all levels of the organization
• Strong organizational, problem-solving, and analytical skills
• Flexible and able to deal with frequent changes, delays, or unexpected events
• Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before franchise owners, upper-level management, or employees of the restaurant
• Ability to apply concepts of basic math and algebra.
• Ability to solve practical problems and provide feedback to trainees
• Knowledge of database software, Internet software, Inventory software, order processing systems, and spreadsheet software
• Servsafe Certified
• Must be able to travel weekly (over 90%). May reside anywhere in CA.