Field Trainer

Servpro Industries, Inc.; Midlothian (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

401(k) Matching

Paid Holidays

Paid Time Off

Job summary

Servpro Industries, Inc. is seeking a Field Trainer/Training Coordinator to support the growth and development of our Franchise team in Midlothian, VA. You will ensure trained staff follow SERVPRO® procedures and deliver quality work.

The role emphasizes onboarding new hires, conducting training, managing asset tracking in the HRIS system, and coordinating on-site sessions, with a focus on consistency and continual education for employees.

Qualifications

• At least 1 year of business experience, preferably in training/onboarding.
• Knowledge of current business software technologies.
• Superb customer service, administrative, and verbal and written communication skills.
• Excellent organizational skills and strong attention to detail.
• Self-motivated and able to work independently.
• Driver’s License and clean driving record.

Responsibilities

• Administer paperwork for new hires, communicating with them throughout the process to ensure quality onboarding.
• Onboard and train new hires by following SERVPRO® standard processes.
• Assign assets to new hires and track them in the HRIS system.
• Conduct training in accordance with SERVPRO® standard processes.
• Support coordination of on‑site training for employees.
• Renew all employee training on a consistent basis.
• Perform technology setup, protection, and tracking.
• Facilitate continuing education training and classes.

Skills

Onboarding experience

Communication skills

Organizational skills

Self-motivation

Customer service

Driver’s License

Tools

HRIS system

Microsoft Office

Job description

Benefits

• Health, Dental & Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability
• 401(k) Matching
• Paid Holidays
• Paid Time Off

We are currently seeking an experienced, highly motivated, reliable, and personable Field Trainer to join our team in Midlothian, VA. We offer competitive pay and an attractive benefit package. The ideal candidate will have excellent communication skills, strong multi‑tasking skills, a high attention to detail, and a passion for supporting employees in learning and perfecting new skills.

Job Description

As a Training Coordinator, you will play a critical role in assisting with the growth and development of our Franchise team. In addition, you will ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes.

Responsibilities

• Administer paperwork for new hires, communicating with them throughout the process to ensure quality onboarding.
• Onboard and train new hires by following SERVPRO® standard processes.
• Assign assets to new hires and track them in the HRIS system.
• Conduct training in accordance with SERVPRO® standard processes.
• Support coordination of on‑site training for employees.
• Renew all employee training on a consistent basis.
• Perform technology setup, protection, and tracking.
• Facilitate continuing education training and classes.

Qualifications

• A minimum of one year of business experience, preferably in training/onboarding.
• Knowledge of current business software technologies.
• Superb customer service, administrative, and verbal and written communication skills.
• Excellent organizational skills and strong attention to detail.
• Self‑motivated and able to work independently.
• Driver’s License and clean driving record.

Equal Opportunity Statement

We are an Equal Opportunity Employer.