Field Technician - South Dakota

T-Mobile; South Dakota; On-site; USD 37,415 - 67,488; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Paid time off

Employee stock purchase plan

Job summary

T-Mobile is seeking a Field Technician in South Dakota to support network operations and maintain network performance. The role involves technical support, project management, and operational efficiency.

The ideal candidate should have a Bachelor's Degree or equivalent experience in field operations, with 2-4 years in wireless telecommunications. Benefits include a competitive salary, stock grants, and comprehensive health insurance.

Qualifications

• 2-4 years of experience in Field Operations and maintenance.
• 2-4 years of experience in wireless telecommunications.
• Basic understanding of interconnecting circuits, RF transmitters, and antenna systems.

Responsibilities

• Provide technical support to resolve network performance issues.
• Manage smaller projects and deliver status updates.
• Identify and recommend process improvements.
• Assist in developing procedural documentation.
• Complete required training and stay current on systems.

Skills

Electronics

Attention To Detail

Problem Solving

Computer Fluency

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

T-Mobile is searching for an impactful Field Technician in the South Dakota market to join us in taking the next big leap forward!

You should possess a balance of wireless industry exposure, coupled with the ability to be independent and cover a wide area of sites in our South Dakota market where Rapid City, SD marks the center of this territory. You will be a generalist, encompassing aspects of technical support, project management, and operational support while being a responsible teammate.

This role supports network operations in an area that covers Western South Dakota, Northwestern Nebraska, Eastern Wyoming, and Southwestern North Dakota by applying technical knowledge to maintain and improve network performance and reliability. It involves providing technical assistance, managing smaller projects, and contributing to operational process improvements. The role requires understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services. Success is measured by effective technical support, timely project updates, and identification of process improvements. The work directly impacts network stability and service quality for organizational and customer needs.

Main responsibilities

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments, delivering accurate status and progress updates as required
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Develop yourself through continuous learning – completing training requirements to stay current on existing and new systems and product in order to grow skills and to expand proficiency in alignment with organizational values and requirements.
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 2-4 years - Working experience in Field Operations and maintenance.
• 2-4 years - Wireless telecommunications or other related experience.

Knowledge, Skills and Abilities

• Electronics (Required)
• Basic operational knowledge/understanding and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems.
• RAN – Radio Access Network equipment – Experience/Familiarity with Nokia and/or Ceragon RAN and/or Ericsson RAN technology is a plus
• Attention To Detail (Required)
• Problem Solving - Solves problems using creativity and innovation. (Required)
• Computer Fluency with ability to use programs such as Microsoft Office (Required)
• Understanding of Internet Protocol. Ability and willingness to incorporate AI into preparing solutions for and while triaging logical components.
• Excellent verbal and written communication skills
• Self-motivated; exhibits initiative in achieving company goals and objectives.
• Basic leadership skills and ability to prioritize and complete multiple tasks.
• Able to work both independently and in a team environment.
• Flexibility with ever-changing environments and priorities.
• Flexible hours are a must. Day and night work is part of the job, as well as being part of an on-call rotation for the South Dakota/Wyoming market, which includes nights, weekends and holidays.
• Ability to lift 50-70 pounds as well as being outside in the elements is an expected part of this role.

Licenses and Certifications

• At least 21 years of age to operate a company assigned vehicle
• Legally authorized to work in the United States

Travel

• Travel Required (Yes/No): Yes

DOT Regulated

• DOT Regulated Position (Yes/No): Yes
• Safety Sensitive Position (Yes/No): No

Base Pay Range: $27.16 - $48.99

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ353594

Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long-term care insurance, and access to mobile service & home internet discounts, pet insurance, commuter and transit programs. Eligible employees may also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, visit www.t-mobilebenefits.com.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.