Field Technician South Dakota

T-Mobile; Burbank (SD); On-site; USD 27,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock purchase plan

Paid parental and family leave

Job summary

T-Mobile is seeking a Field Technician in South Dakota to provide technical support and manage network operations. The role requires a bachelor's degree or related experience, with responsibilities including troubleshooting and improving network performance.

The ideal candidate has 2-4 years in field operations and must possess skills in electronics, problem-solving, and teamwork. This position involves travel and requires flexibility with hours, including on-call duties.

Qualifications

• Bachelor's Degree OR combination of education and experience deemed equivalent.
• 2-4 years of working experience in Field Operations and maintenance.
• Understanding of radio access networks, signaling, and data services.

Responsibilities

• Provide technical support for network performance issues.
• Manage smaller projects and provide status updates.
• Identify and recommend maintenance process improvements.
• Assist in developing job aids and procedural documentation.
• Develop yourself through continuous learning.

Skills

Electronics

Attention to Detail

Problem Solving

Computer Fluency

Excellent Communication Skills

Self-motivated

Leadership Skills

Flexibility

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through annual stock grants, employee stock purchase plans, 401(k), and free, year-round money coaching. That’s how we’re unstoppable for our employees!

T-Mobile is searching for an impactful Field Technician in our South Dakota market to join us in taking the next big leap forward.

You should possess a balance of wireless industry exposure, coupled with the ability to be independent and cover a wide area of sites in the South Dakota market where Rapid City, SD meets the center of this territory. You will be a generalist, encompassing aspects of technical support, project management, and operational support while being a responsible teammate.

This role supports network operations in an area that covers Western South Dakota, Northwestern Nebraska, Eastern Wyoming, and Southwestern North Dakota by applying technical knowledge to maintain and improve network performance and reliability. It involves providing technical assistance, managing smaller projects, and contributing to operational process improvements. The role requires understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services. Success is measured by effective technical support, timely project updates, and identification of process improvements. The work directly impacts network stability and service quality for organizational and customer needs.

Main Responsibilities

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments, delivering accurate status and progress updates as required
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Develop yourself through continuous learning—completing training requirements to stay current on existing and new systems and product in order to grow skills and expand proficiency in alignment with organizational values and requirements.
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
  • Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 2-4 years of working experience in Field Operations and maintenance
• 2-4 years of wireless telecommunications or other related experience

Knowledge, Skills and Abilities

• Electronics (Required)
  • Basic operational knowledge/understanding and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems.
• RAN – Radio Access Network equipment. Experience/Familiarity with Nokia and/or Ceragon RAN and/or Ericsson RAN technology is a plus
• Attention to Detail (Required)
• Problem Solving – solves problems using creativity and innovation (Required)
• Computer Fluency with ability to use programs such as Microsoft Office (Required)
  • Understanding of Internet Protocol. Ability and willingness to incorporate AI into preparing solutions for and while triaging logical components.
• Excellent verbal and written communication skills
• Self‑motivated; exhibits initiative in achieving company goals and objectives.
• Basic leadership skills and ability to prioritize and complete multiple tasks.
• Able to work both independently and in a team environment.
• Flexibility with ever‑changing environments and priorities.
• Flexible hours are a must. Day and night work is part of the job, as well as being part of an on‑call rotation for the South Dakota/Wyoming market, which includes nights, weekends and holidays.
• Ability to lift 50‑70 pounds as well as being outside in the elements is an expected part of this role.

Licenses and Certifications

• At least 21 years of age to operate a company assigned vehicle
• Legally authorized to work in the United States

Travel

• Travel Required (Yes/No): Yes

DOT Regulated

• DOT Regulated Position (Yes/No): Yes
• Safety Sensitive Position (Yes/No): No

Compensation

Base Pay Range: $27.16 - $48.99

Corporate Bonus Target: 10%

Benefits

Full and part‑time employees have access to the same benefits when eligible, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually), paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. For detailed information, visit www.t‑mobilebenefits.com.

Equal Employment Opportunity

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodations

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.