Field Service Technician, Rental-Lift Truck

Altorfer Inc; Cedar Rapids (IA); On-site; USD 40,000 - 65,000; Full time

Job summary

Altorfer Inc. is seeking a Field Service Technician to perform maintenance, diagnostics, and repairs on lift trucks, Caterpillar equipment, and allied machinery in customer sites within Cedar Rapids and surrounding IA areas.

You will determine whether repairs require shop work, maintain customer relationships, and complete all service reports while adhering to safety standards. Travel to customer sites is expected.

Qualifications

• Formal technical training or 2+ years of related experience.
• Experience with electric and diesel engines, hydraulic systems, fuel systems, drivetrain, brakes.
• Proficient with Microsoft Word, Excel, Access, and Outlook; Cat software preferred.
• Must be self-starter, team oriented and adaptable to change.
• Ability to write professional business communications via emails and reports.
• Must lift up to 75 lbs and wear proper safety equipment.

Responsibilities

• Perform maintenance, diagnosis, and repairs on field or shop equipment.
• Assist in deciding if equipment should be transported to the shop for repairs.
• Establish and maintain service relationships with customers.
• Plan and execute repairs on rental equipment.
• Complete service reports and related paperwork.
• Maintain safety and stay current with industry standards.

Skills

Troubleshooting

Diesel engines

Electrical systems

Hydraulic systems

Customer service

Driver's license

MS Office

Safety compliance

Education

Technical training program

Tools

Cat software

Microsoft Office

Job description

Working Hours/Days

7:00 AM – 4:00 PM Mon- Fri, some Saturdays and overtime as needed.

Overview

Perform maintenance, diagnosis, and repairs in the field, on customer owned or Altorfer rental lift trucks/forklifts, Caterpillar, and other allied type construction equipment. Location areas to be serviced are: Cedar Rapids, IA., Cedar Falls, IA. and Dubuque, IA.

Basic Duties

• Provide exceptional service to our customers by performing maintenance, diagnosis, and repairs on allied type construction and lift truck equipment.
• Assist in the decision if equipment needs to be transported into the shop to complete repairs.
• Establish and maintain service-oriented working relationship with customers.
• Plan and execute the repair of various pieces of rental equipment.
• Provide excellent customer service to all customers.
• Complete service reports and all other paperwork before and after repairs are made
• May perform other related duties as requested and/or assigned.
• Keep current with industry standards.

Qualifications

• Successful completion of a formal technical training program preferred or a minimum of 2 years of previous related work experience required.
• Previous experience working on electric, diesel engines, hydraulic systems, fuel systems, drivetrain, brake systems, etc. and possess troubleshooting skills.
• Automotive and Industrial Maintenance Technicians encouraged to apply.
• Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. Knowledge of Cat software preferred.
• Must take initiative, be team oriented and willing to adapt to change.
• Ability to write professional business communication when sending emails, letters, notes, and documenting is required.
• Must be a self-starter, well organized and able to work in a fast-paced environment.
• Ability to follow all safety rules and wear proper safety equipment.
• Excellent customer service skills are needed.
• Must be able to safely lift 75 lbs, bend, twist, and climb.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Physical Requirements/Working Conditions

This position will work in the field/shop environment and at Customer jobsites. May on a continuous basis carry, bend and lift; up to 75 lbs. Will be required to wear appropriate safety equipment (IE- steel toed boots, hard hat, safety glasses with side shields, hearing protection, cut resistant gloves, etc.) for a given situation. The noise level in the work environment is usually moderate to high. Must be flexible to work varying schedules and hours as needed. Travel between locations is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and the opportunity to work with a remarkable team of people.