Field Technician (Kansas)

Eclipse Gaming Systems, LLC; Duluth (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Eclipse Gaming Systems, LLC in Duluth, GA is seeking a Field Technician to install, service, and maintain slot machines across the assigned territory. This full-time role requires travel, strong communication, and the ability to lift equipment.

You will diagnose hardware and software issues, document work, and perform preventive maintenance to maximize uptime. Prior experience with Windows-based systems and the ability to obtain gaming licenses in various states are preferred.

Qualifications

• 2-5 years of experience with Windows-based machines.
• Strong written and verbal communication skills.
• Ability to travel within territory and to other states as needed.
• Proven ability to manage multiple projects and deadlines.
• Must be able to obtain and maintain a gaming license in various States/Casinos.

Responsibilities

• Install, service, and perform preventative maintenance on Eclipse Gaming Systems' slot machines in the assigned territory.
• Diagnose hardware and software problems and perform repairs as appropriate.
• Respond to incident tickets and work orders with a 'fix first time' approach, in person or by phone.
• Document all work details accurately and promptly.
• Read, understand and implement job specifications on time and within budget.
• Proactively perform preventive maintenance to maximize uptime of units.
• Perform other ad-hoc duties as required by team management.

Skills

Windows OS

Communication

Travel-ready

Time management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Technician (Kansas)

Full Time 30-39 Hour Duluth, GA, US

6 days ago Requisition ID: 1086

Eclipse Gaming is an award winning provider of entertainment solutions for the casino industry, headquartered in Duluth, GA. We specialize in making products that target players who have a passion for casino games.

Reporting to the Field Service Manager, the Field Technician will conduct installation, servicing, and preventative maintenance of Eclipse Gaming Systems' slot machines in their assigned territory. This is a customer (casino) facing role and will be required to represent Eclipse Gaming Systems in a professional manner at all times and have the ability to communicate clearly both verbally and with written materials. Candidates must be able to travel within their assigned territory and occasionally to other territories. Candidates will also be required to regularly move and lift equipment and/or operate equipment enabling them to lift heavy objects.

***This role will be based in Oklahoma and will be expected to travel extensively in and out of State.***

Primary Responsibilities:

• Perform installations and theme/game changes, perform preventative maintenance, and perform all other general service duties.
• Diagnose hardware & software problems on all EGS products and perform repair procedures as appropriate.
• Respond promptly to incident tickets and work orders with a 'fix first time' approach whether in person or by phone.
• Document all work as appropriate, ensuring all work details are captured accurately.
• Read, understand and implement job specifications accurately on time and within budget.
• Proactively take on preventive maintenance tasks to ensure maximum uptime of units.
• Other ad-hoc duties as required by team management,

Skills and Expertise

• 2-5 years of experience working with Windows-based machines.
• Ability to work to budget and a proven track record of delivering on time.
• Strong written and oral communication skills.
• Ability to work on multiple projects effectively.
• Must be able to obtain and maintain a gaming license in various States / Casinos.