Field Technician I: Fiber & Network Support

Lumen Technologies, Inc.; Illinois; On-site; USD 45,000 - 60,000; Full time

Job summary

Lumen Technologies, Inc. in Dekalb, IL is seeking a Field Technician I to install, test, maintain, and repair telecommunications equipment and fiber infrastructure across customer sites.

You will troubleshoot service-impacting issues, support installations, and ensure reliability while working in a hands-on, on-site role. The position requires a high school diploma or GED plus 1+ years related experience, plus valid driver's license and ability to lift 50 lbs and work in varied weather

Qualifications

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
• Entry-level technician with knowledge of fiber, OTDR, or related disciplines.
• Must have PC skills and be well versed in Microsoft Windows and Office applications.

Responsibilities

• Install, test, maintain, and repair telecommunications equipment and fiber infrastructure
• Troubleshoot service-impacting issues and perform corrective actions to restore customer services
• Support customer installations, service turn-ups, maintenance activities, and repair work
• Maintain and support ILA sites and network infrastructure throughout assigned service territories
• Respond to service-affecting incidents and urgent customer requirements in a timely manner
• Complete work orders, documentation, and system updates accurately and efficiently
• Safely operate company vehicles, tools, and field equipment while following established safety guidelines
• Participate in scheduled on-call rotations and travel throughout assigned territories to support network operations and customer needs

Skills

Network monitoring

Installation

Maintenance/repair

PC skills

Windows OS

Education

High School Diploma or GED

Tools

MS Office

Databases

Job description

Lumen Technologies, Inc. in Dekalb, IL is seeking a Field Technician I to install, test, maintain, and repair telecommunications equipment and fiber infrastructure across customer sites.

You will troubleshoot service-impacting issues, support installations, and ensure reliability while working in a hands-on, on-site role. The position requires a high school diploma or GED plus 1+ years related experience, plus valid driver's license and ability to lift 50 lbs and work in varied weather