Field Technician I

Gregory Poole Equipment Company in; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Gregory Poole Equipment Company seeks an experienced field service technician to troubleshoot and repair construction equipment in the field. You will use manuals, parts diagrams and various tools to diagnose and service equipment, with lifting gear and cranes as needed.

The role requires multiple mechanical skills, the ability to climb and access vehicles, and a strong focus on safety and documentation of repairs in customer work orders.

Qualifications

• Education: High school diploma or GED.
• Work Experience: Six years total with at least two years on Cat equipment or similar, proficient in two mechanical systems (e.g., transmissions, engines, hydraulics).

Responsibilities

• Troubleshoot, remove, install, replace, rebuild, repair and test parts/equipment in the field.
• Use manuals and diagrams to locate parts and perform repairs.
• Move parts with hoists, forklifts and overhead cranes and document work orders.

Skills

Diagnostics

Field service

Manual dexterity

Troubleshooting

Safety awareness

Education

High school diploma or GED

Tools

Repair manuals

Parts diagrams

Welders

Power grinders

Test equipment

Lift trucks / cranes

Job description

The primary function of this position is to troubleshoot, remove, install, replace, rebuild, repair, and test parts/equipment on construction equipment at an advanced level while working in the field.

ESSENTIAL DUTIES:

• Check the equipment and supplies required to perform the work scheduled, comply with PPE requirements, and otherwise prepare for duties.
• Uses manuals, repair manuals, parts manuals, and parts diagrams to troubleshoot construction equipment.
• Uses lift trucks, overhead cranes, and other aids to lift or move parts into position to be repaired.
• Uses hand and power tools to remove, install, replace, rebuild, repair, and test parts/equipment on construction equipment.
• Uses multiple resources and computers to reference parts, get information about parts, and enter data into record systems.
• Uses tools to disassemble/reassemble parts or equipment; cleans parts with rags, cleaners, power washer; uses test equipment to make diagnostic checks; and uses powered equipment or tools to make repairs.
• Climbs up onto, under, and into vehicles to gain access to all parts of vehicle.
• Uses overhead hoists, lift devices, forklifts, and other aids to move items off vehicle (tracks, idler wheels, blades, etc.), and then to move parts to locations for disassembly, repair, then back to the vehicle for reassembly.
• Performs inspections, do preventative maintenance, change oil, replace filters, belts, coolants, hoses, may drain/clean/refill fuel systems.
• Uses welders to weld frames and use power grinders to grind welds smooth.
• Lift/carry and position hydraulic rams used to install press fit items.
• Uses power washers and spray paint equipment to clean and paint vehicle.
• Uses instruments and computers to reprogram equipment controllers.

MINIMUM REQUIREMENTS:

Education:
Must have a high school education or GED.

Work Experience :
Six years of experience with at least two years of experience on Cat equipment or other similar equipment. Must be proficient in at least two mechanical systems (i.e. transmissions, engines, hydraulics, etc.) for numerous model lines.

Physical:
Must be able to daily and repeatedly stoop, kneel, bend and climb beside, onto, and underneath various equipment to perform diagnosis and repairs. Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 112 pounds, as well as use mechanical hoist for heavier parts.

Other:
Must be able to effectively document repair activities on customer work orders. Must have cognitive reasoning and problem solving skills to apply knowledge, written information, and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have basic proficiency using P.C. base equipment and parts information. Can work independently with minimal supervision.

Field Activity:
Must be able to daily operate an assigned service vehicle, as well as be prequalified to operate under GPEC Fleet Policy Standards. The driver must be able to operate their assigned vehicle for extended periods in order to reach customer's locations. Must be able to effectively communicate using telephones to receive instructions and to provide service information. Must be able to effectively deal directly with customers at site locations in a professional manner.

Additional:
Field activities require a valid state driver's license (obtain within 20 days of hire a valid license within the state of GPEC's operation) AND possess a safe driving record which meets the safe driving standards outlined in the GPEC Fleet Policy. Operation of some vehicles will require a valid Commercial Driver's License (CDL), or drivers worth

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.