Accessibility Technician

National-Seating-; Fenton (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

401k Company Match

Tuition and Education Assistance

Job summary

NSM is seeking an Accessibility Technician to assemble, modify and deliver accessibility equipment in a timely manner, and to identify and resolve malfunctions in the field. Responsibilities include maintenance of stairlifts, ceiling lifts, ramps and related products in customers' homes or facilities, plus installation, documentation, quotations and coordination with in-store staff.

This full-time role requires a valid driver’s license, background check, and a high school diploma; PTO, 401k

Qualifications

• Must pass drug and background check.
• Valid driver’s license.
• High School Diploma or equivalency.

Responsibilities

• Install, restore, repair, maintain and set up NSM stairlifts, ceiling lifts, VPLs, ramps and other products in homes/facilities.
• Maintain records of work performed, including time and materials used.
• Troubleshoot faulty equipment over the phone or on-site.
• Fabricate and install customized components for customer equipment.

Skills

Customer communication

Troubleshooting

Equipment installation

Fabrication/ modification

Education

High School Diploma or equivalent

Job description

Full-time Opportunity |Monday – Friday | Competitive Pay

As an Accessibility Technician, the employee shall assist in assembling, modifying and delivering accessibility equipment in a timely manner as well as identifying and solving any malfunctions related to the equipment.

Responsibilities:

Maintenance

• Install, restore, repair, maintain and set up NSM stairlifts, ceiling lifts, VPLs, ramps, and other accessibility products offered by NSM in clients’ home and/or facilities as per factory and clinical specifications.
• Perform maintenance of tools, shop supplies and other items necessary for the conduct of the service work.
• Set up and install out of store delivery of products at customers' homes and facilities.

Customer Service

• Communicate directly with customers to ascertain the nature of the technical problem and its possible causes; to provide assurance to the customer regarding the equipment.
• Maintain proper records of work performed, including recording both time and materials (parts and supplies) used to perform repairs or other servicing on customer and NSM owned equipment.
• Keep track of customer records, including quotations, work orders, customer orders and invoices. (Combine with 4 task) , Title: customer administration
• Complete quotations, work orders and customer orders for effective and accurate customer billing.
• Work with the instore Customer Service Representatives to review the day's paperwork and assist the Warehouse Technician in putting Accessibility products away.
• Provide in store and out of store customer service including assistance with selection of medical products by customers and liaison with therapists.
• Organize and identify parts for repairs and stock, optimizing parts levels and setting up parts in the information system.
• Trouble shoot faulty equipment for customers either over the phone or on-site at the clients’ home.
• Fabricate and install customized components for customer equipment within the guidelines established for such work.

Additional Duties

• Communicate directly with suppliers and their staff for the purposes of obtaining technical assistance, resolution of warranty issues, obtaining Return Authorizations and ensuring defective goods are returned in the manner prescribed by the supplier.
• Ensure NSM name stickers are on all equipment.
• Acquire continual education through product literature and in-house training on new products and services and attending manufacturer specialized training courses or in-branch training sessions.
• Pick up equipment from customer residences and review that all components of the equipment are returned and not damaged.
• Manage time by attending to appointments at the time reserved, contacting the NSM branch if appointments are running late, returning to the branch to perform in-branch duties when appointments are completed.
• Assist other technicians in the performance of their duties when asked, including the delivery of equipment to customers and assistance with repairs.
• Attend seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications, and deliveries.

Other duties as assigned that include inventory, warehouse management and sales floor or any other task or duties required in the branch.

• Paid Time Off (PTO)
• 401k Company Match
• Tuition and Education Assistance

Physical Demands and Qualifications:

• Must pass drug and background check
• V alid driver’s license
• High School Diploma or equivalency certificate

All NSM Positions:

This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Individuals will be expected to maintain a professional work environment at all times.

#NSMT1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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