Advanced Low Voltage Installation Technician

New Era Technology PH; Fort Wayne (IN); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Free Medical and Dental Benefits

Vision

401K match

10 paid holidays + generous PTO

Job summary

New Era Technology PH is seeking an Advanced Low Voltage Installation Technician to install, maintain, and service low voltage systems in facilities. You will work with CCTV, door access, intrusion alarms, and AV systems, applying wiring diagrams, schematics, and blueprints with safety and quality in mind.

The role requires 4+ years of experience, CTS certification within 15 months, and the ability to work on construction sites.

Qualifications

• 4+ years of experience with physical security products (CCTV, door access, intrusion alarms, A/V).
• Excellent written and verbal communication skills.
• Must be responsible, customer-service oriented and well organized.
• Able to work on construction sites and read general business documentation.
• Must have a valid driver's license.

Responsibilities

• Install, maintain, and service low voltage systems within facilities.
• Read wiring diagrams, schematics, and blueprints.
• Fabricate and terminate cabling, rack prep, and related equipment.
• Assist with preventive maintenance and respond to service issues promptly.
• Document service tickets and inventory accurately.
• Follow safety programs and work with the team to ensure high quality standards.

Skills

Physical security

CCTV & door access

Customer service

Reading diagrams

A/V systems

Education

CTS certification (within 15 months)

NICET/Genetec/AXIS certs (preferred)

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to‑to‑end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry‑certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

Advanced Low Voltage Installation Technician position with New Era Technology offers you the following:

• Free Medical and Dental Benefits!!
• Vision
• 401K match
• 10 paid holidays + generous PTO

POSITION SUMMARY

The Senior Life Safety Installation Technician will be responsible for the installation, maintenance, and service of low voltage systems within a facility. Low voltage systems include door access, surveillance cameras, intrusion alarms, fire alarm, AV, audio, paging, intercom, nurse call and network. The Senior Life Safety Installation Technician is responsible for completing projects in the most efficient and effective manner. All work must meet the highest quality standards set forth by the Company, while assuring a professional and safe working environment.

PRIMARY DUTIES

• Responsible for reading and understanding Systems Integration installation process.
• Must understand wiring diagrams, schematics, and blueprints.
• Custom fabrication and termination of cabling rack prep, multi-pins and electronic equipment racks as related to integration of professional, audio, video, lighting and computer-controlled systems.
• Assist with preventive maintenance of external and internal customer equipment.
• Must respond to all customer service-related issues promptly.
• Responsible for accurate service installation tickets, and inventory items.
• Achieve working knowledge of Company software and work within software system on a day-to-day basis.
• Work in a safe, positive manner showing respect to others and contributing to the team.
• Fully comply with Company and customer safety programs.
• Other duties as required.

EXPERIENCE

• 4+ years’ experience with Physical Security products - CCTV, surveillance cameras, door access, intrusion alarms and A/V.
• Excellent written and verbal communication skills.
• Must be responsible, customer service/colleague oriented, personable and well organized.
• Superior customer service skills to deal with both internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills; ability to work with diverse groups.
• Proficiency in using PC or Apple computers, including programs like MS Office.
• Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a project by a specific due date.
• Must be able to effectively handle stressful situations.
• Must be able to read and effectively interpret general business documentation.
• Must be able to work at K-12 schools.
• Must be able to work on construction sites.
• Valid and current driver’s license.
• Must have a smart phone capable of running Microsoft Company Portal and other apps deemed necessary to complete work.

REQUIRED EDUCATION AND CERTIFICATIONS

• Must be able to acquire the CTS certification within 15 months of starting.
• Preferred but not required – NICET FAS, Genetec, AXIS, Avigilon and other relevant certifications.

LANGUAGE SKILLS

Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English. Ability to communicate effectively in English, both verbally and in writing, with employees, customers, vendors, and other business partners, as applicable to the position.

WORK ENVIRONMENT

Work is conducted in shop, on construction sites, in finished spaces, and outdoors as required.

EXPECTED HOURS OF WORK

typical work hours are 7:00am to 3:30 pm however, other shifts including weekends and overtime are often required to meet deadlines and accommodate client needs.

TRAVEL

Out of town and overnight travel to clients’ site may be required. Overnight travel expectations is up to 15%.

PHYSICAL DEMANDS

• To perform the job’s essential functions, the Associate must be able to stand on a concrete floor for extended periods and lift and/or move equipment at least 60 pounds on a repetitive basis.
• The candidate must be able to lift equipment and construction supplies from floor height to overhead while loading/unloading trucks or preparing equipment for installations, service calls, and events.
• Candidate must climb and work (stack, adjust, and repair) at heights over 25’ before/ during installations and job sites.
• Associate is required to stand, walk, climb, sit, and use hands and fingers.
• Reaching, grasping, and carrying activities are also required.
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

WAGE

$38 - $42/ hour depending upon experience and certifications

Below is the pay range of this position for considered candidates based on qualifications and experience.

Pay Range

$38—$42 USD

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [e-mail].