Field Technician

Great Day Improvements, LLC; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Job summary

Universal Windows Direct is seeking a Field Technician to measure, install and test doors and windows, and to instruct customers on proper usage. The Field Technician will travel to customers' homes or businesses to perform repairs and routine maintenance.

The role requires strong technical and mechanical skills and physical fitness to lift heavy equipment. Applicants should have an Associate degree or technical certification, experience with windows/doors, a valid driver’s license, and

Qualifications

• 1 year of window/door installation or repair experience
• Strong customer service and communication skills
• Ability to diagnose and solve problems based on non-technical descriptions
• Valid Driver’s License

Responsibilities

• Measure, install and test doors and windows in customer locations
• Provide timely repairs including screen, sash, glass, hardware, and seal replacements
• Capture accurate measurements and convey required materials and labor
• Perform post-installation inspections and ensure code compliance
• Travel to customer sites within the service radius
• Promote the company’s services and maintain technical skills

Skills

Customer service

Communication

Problem solving

Education

Associate degree or technical certification

Tools

Hand tools

Diagnostic tools

Job description

Overview

Universal Windows Direct - Field Technician

The Field Technician will measure, install and test products and provide customers with instructions on the proper usage of the product. The Field Technician will have to travel to our customers' homes or businesses to perform repairs and routine maintenance. The Field Technician should have excellent technical and mechanical skills and have experience with basic hand power, diagnostic tools, and should be physically fit to lift heavy equipment.

Responsibilities

• Conducting routine inspection and provide accurate measurements of doors and windows.
• Provide timely and quality repairs of customers' products including, but not limited to, screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs.
• Provide accurate measurements of doors and windows.
• Coordinate required return visits; convey needed services, materials, and labor.
• Perform post-installation inspections.
• Anticipate obstacles that could impact customer expectations, job costs and/or code performance; recommend solutions.
• Promoting the company's services.
• Maintaining your technical and mechanical skills.

Qualifications

• An Associate degree or technical certification in the industry.
• Previous experience servicing windows and doors.
• Previous experience in exterior replacement products.
• Valid Driver’s License and driving record acceptable to insurance company.

ADDITIONAL REQUIREMENTS

• Ability to work independently and as a team.
• Managing overtime on service calls with patience and not rushing the job.
• Excellent customer service and communication skills.
• The ability to diagnose and solve problems based on customers' non-technical descriptions.
• Strong working knowledge of equipment and tools used in the industry.
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
• Travel within radius of UWDs locations.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Experience:

• Window/Door Installation or repair: 1 year (Required)

License/Certification:

• Driver's License (Required)

UWD is an Equal Employment Opportunity Employer

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