Field Technician

pomeroy; Palo Alto (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Pomeroy in Palo Alto, CA is seeking a field service technician to install, service, and repair systems and equipment on-site, ensuring operational quality and reliable performance.

You will train customers, troubleshoot issues, and coordinate with internal teams, with emphasis on SCCM, VPN, Azure, and Microsoft 365 platforms. This role requires strong communication and a proactive approach to problem solving.

Qualifications

• Experience in field service or on-site support.
• Ability to install, service and repair complex systems.
• Strong troubleshooting and problem-analytical skills.

Responsibilities

• Provides on-site field support to customers, including installation, servicing, and repair of systems and equipment.
• Verifies and approves the operational quality of system equipment.
• Resolves customer issues related to hardware installation, repair, upgrades, and maintenance.
• Instructs customers on the operation and maintenance of systems and equipment.
• Ensures issues are referred to appropriate personnel for follow-up and testing.

Skills

On-site support

Customer service

Technical troubleshooting

System installation

Technical documentation

Tools

SCCM

VPN

Azure

Microsoft 365

Windows 10/11

Job description

• Provides on-site field support to customers, including the installation, servicing, and repair of systems and equipment. Verifies and approves the operational quality of system equipment.
• Resolves customer issues related to hardware installation, repair, upgrades, and maintenance. Assists in investigating and resolving complex installation and maintenance matters of significance.
• Instructs customers on the operation and maintenance of systems and equipment.
• Ensures issues are referred to the appropriate personnel or service areas for follow-up, testing, and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.
• Troubleshoots user accounts.
• Demonstrates an understanding of SCCM, VPN, Azure, Microsoft 365, Windows 10, and Windows 11.