Field Technician

Hypertec Group; Minnesota; On-site; USD 10,000 - 60,000; Full time

Job summary

Hypertec Group seeks a dedicated Field Technician to join its Customer Service team. This role involves the installation and maintenance of hardware, requiring strong communication skills, previous field service experience, and the ability to work independently. We offer competitive compensation and a comprehensive benefits package, emphasizing career growth opportunities.

Benefits

Comprehensive Benefits

Competitive Compensation

401(k) with Employer Match

Health Savings Account Contributions

Generous Time Off and Holidays

Tuition Reimbursement

Employee Referral Rewards

Qualifications

• 3 years experience as a Field Technician or similar position.
• Previous Field Service Technician experience is preferred.
• Professional written & oral communication skills.

Responsibilities

• Perform installation, calibration, repair, and maintenance tasks.
• Diagnose errors and technical problems during installations.
• Produce timely and detailed service reports.

Skills

Communication

Customer Focus

Problem Solving

Basic Networking Knowledge

Physical Capacity

Education

High School Diploma or equivalent

Tools

Power and Hand Tools

Job description

Job Category: Customer Service - Technicians

Ready to take the next step in your career?

Join a global company shaping the future with technology that drives lasting impact.

Hypertec is looking for a Field Technician to join our team! If you are motivated, collaborative, and aligned with our values, we would love to hear from you.

We believe that how we work is just as important as what we build. Our values reflect the mindset we bring to everything we do:

• Customer Focus
• Integrity and Trust
• Respect
• Communication

What You’ll Be Contributing:

• Perform the tasks relating to various hardware installation projects according to the assignment of work orders.
• Plan and perform, according to the technical specifications and directives received, the layout, installation, modifications and removal of vehicular scanning units, computer systems, as well as different types of vehicular scanning equipment;
• Perform all assigned on site installation, calibration, repair, maintenance, and test tasks;
• Consult the technical documentation of the installation;
• Diagnose errors or technical problems and determine proper solutions while performing the installation;
• Cooperate with the onsite technical team and share information across the organization;
• Comprehend customer requirements and make appropriate recommendations/briefings;
• Build positive relationships with team members and clients;
• Participate in pre-production and training meetings as needed;
• Produce timely and detailed service reports;
• Ensure the necessary equipment to perform all the requested work is available;
• Execute the work in accordance with the client's expectations;
• Report non-standard situations to the project manager;
• Project a professional image and keep their work site clean before, during, and after the installation;
• Must complete work by deadline.

What Sets You Apart:

• Previous Field Service Technician experience;
• 3 years of experience as a Field Technician or similar position in installation and maintenance of multidisciplinary products (hardware and software);
• Basic networking knowledge;
• Experience of servers and network equipment installations and maintenance is an asset;
• Experience with vehicular hardware installations and maintenance (12V electrical experience) is an asset;
• Experience with the installations of AV & telecommunications equipment (In ground scanners, Monitors, Security & Surveillance Cameras, CCTV, Sonar, etc.) is an asset;
• Posts, Railing installation experience (drilling into concrete, bricks, etc.) is an asset;
• Experience in leading a team is an asset;
• Ability and knowledge to use power and hand tools, i.e., using a voltmeter, cable testers;
• Professional written & oral communication skills (listening, speaking, and writing);
• Ability to demonstrate strong customer-facing skills (verbal communication, empathizing, patience, presentation/attire);
• Ability to work flexible shifts and to adapt to changing work schedules;
• High physical work capacity (ability to lift weights of up to 35 pounds) and ability to perform prolonged work safely;
• Availability and authorization to travel frequently within the state and/or out of the state is required.

What’s In it For You:

• Competitive Compensation: We offer a salary range that reflects your skills and experience. ($30-$33/hour)
• Comprehensive Benefits:Enjoy medical, dental, vision, disability insurance, life insurance, and access to our Employee Assistance Program (EAP).
• Secure Your Future:Benefit from our 401(k) plan with an employer match.
• Health Savings Account (HSA):We contribute to your HSA to help you manage healthcare expenses.
• Generous Time Off:Take advantage of our PTO bank, sick time, 8 paid holidays, and 2 floater holidays.
• Career Growth:We provide ample opportunities for career advancement.
• Referral Rewards:Participate in our employee referral program and earn rewards.
• Invest in Your Education:Our tuition reimbursement program supports your continuous learning.

Immerse Yourself in the Hypertec Journey:

Think you are the right candidate for this role? We can’t wait to meet you! We look beyond the CV to discover real potential. Hit “Apply” and let’s discover it together!

About Hypertec

Founded in 1984, Hypertec empowers innovators to push boundaries and lead their industries through transformative technology.

Through our five divisions—High Performance Compute & AI, Data Center Construction, Health, Custom Manufacturing, and Solutions Partner—we help clients turn complex challenges into opportunities for sustainable growth. Trusted by leaders in AI, financial services, media & entertainment, healthcare, and the public sector, we serve clients in over 80 countries.

Recognized globally for innovation and sustainability, including our revolutionary immersion-born servers, we continue to deliver technology that makes a lasting difference.

Hypertec is an equal opportunity employer.

Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.