Field Technician

Cable One, Inc.; Marshall (TX); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off

401(k) with 100% company match

Tuition reimbursement up to $5,250

Free cable and internet services

Job summary

Cable One, Inc. is seeking a Field Technician to install service drops and troubleshoot customer equipment. The role offers extensive training and mentoring, along with a company truck and comprehensive benefits including medical coverage, 20 days PTO, and a 401(k) match.

The ideal candidate will have a clean driving record, customer service experience, and the ability to work in varied conditions. Join us and advance your career with ongoing learning opportunities.

Qualifications

• Valid driver's license and clean driving record.
• Willingness to work overtime and on-call duties.
• Physical ability to lift up to 80lbs and work in various weather conditions.

Responsibilities

• Install service drops at residential and business properties.
• Troubleshoot reception performance issues.
• Educate customers on services and equipment.

Skills

Problem-solving skills

Communication skills

Customer service

Education

High school diploma or GED

Job description

Job Description: If you have never thought about a career as a Field Technician, it’s time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities, Cable One is your next and final stop.

This role offers an extensive training program that includes both one‑on‑one and group classes, ongoing mentorship, a company truck, full tool set, uniform, and comprehensive benefits. The benefits include 20 days PTO per year, medical coverage starting the first day of employment, a 401(k) match up to 5%, and a tuition‑reimbursement program that increases with tenure. You can also earn credits toward an associate degree while at work.

Key Responsibilities

• Install customer service drops or outlets at residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot drops, diagnose reception performance issues, and resolve problems from customer equipment to the first distribution amplifier.
• Verify proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on new or existing equipment.
• Perform additional duties that support the company’s purpose, brand principles, and organizational values.

Qualifications

• Valid driver’s license and clean driving record in the state of application.
• Willingness and flexibility to work overtime and on‑call duties as needed.
• Strong problem‑solving skills and ability to communicate solutions positively to customers.
• Physical ability to work in small and confined areas, lift up to 80lbs, work on ladders, and operate in all weather conditions.
• Minimum 3months of customer‑service or related experience, or equivalent education and training.
• High school diploma or GED.
• Regular and predictable attendance.

Core Competencies

• Committed: Values each customer while working hard to keep their business running and support local communities.
• Helpful: Delivers support in the ways most useful to customers, addressing their needs with expertise, respect, and empathy.
• Proactive: Understands customer needs and actively works to make their relationship with the company seamless, easy, and rewarding.
• Personal: Knows customers well and tailors communications and interactions to address their expectations.

Benefits

• Medical, dental, and vision plans starting on the first day.
• Life insurance covering self, spouse, and children.
• Paid time off (vacation, holiday, personal/sick days).
• 401(k) with 100% company match up to 5% of eligible compensation.
• Group legal plan with identity theft protection.
• Base compensation with potential bonus up to $19 per hour.
• Relocation assistance for the right candidate.
• Tuition reimbursement up to $5,250 in the first year.
• Free cable and internet services for associates who live in a serviceable area.
• Annual community support to various organizations across the U.S.
• Associate recognition and awards programs.
• Advancement opportunities within a collaborative work environment.

EEO Statement

Cable One and its family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.