Field Technician

Cable One, Inc.; Sioux City (IA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance

Paid time off

401(k) with company match

Tuition reimbursement

Employee cable and internet services

Advancement opportunities

Job summary

Cable One, Inc. is hiring a field technician to install customer service drops and outlets in homes and businesses.

You will use test equipment and online tools to troubleshoot reception issues and repair problems from customer equipment to the first distribution amplifier. Ideal candidates will have a valid driver’s license, a willingness to work overtime or on-call, and strong problem-solving and communication skills.

Qualifications

• Must have a valid driver's license and a good driving record.
• Strong problem solving and listening skills to resolve customer issues.
• Ability to communicate clearly with customers and teammates.
• Regular, predictable attendance and flexibility for overtime or on‑call work.

Responsibilities

• Install customer service drops or outlets at residential and business sites.
• Troubleshoot with electronic test equipment and online tools; diagnose and repair reception issues.
• Ensure proper signal levels at terminations on customer premises.
• Suggest service upgrades and educate customers on equipment options.
• Support company values and collaborate with team to fulfill responsibilities.

Skills

Good driving record

Problem solving

Customer service

Communication

Education

High school diploma or GED

Job description

Key Responsibilities

• Connect customers to what they love by installing customer service drops or outlets in residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot drops or outlets, diagnose and repair reception performance issues, and resolve all problems from customer equipment to the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on new or existing equipment.
• Perform other duties as needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.

Qualifications

• Good driving record and valid driver’s license in the state you are applying.
• Flexibility to work overtime and on‑call as needed.
• Problem‑solving skills; ability to listen to customers and present solutions positively.
• Must be able to work in small and confined areas, lift up to 80 lbs, work on a ladder, and work in all weather conditions.
• At least 3 months of customer service or related experience and/or training, or equivalent combination of education and experience.
• High school diploma or GED.
• Regular, predictable attendance is required.

Core Competencies

• Committed: values each customer while working hard to keep their business and support our communities.
• Helpful: delivers support in the ways that are most useful to customers and addresses their needs with expertise, respect, and empathy.
• Proactive: understands what customers need and actively works to make their relationship seamless, easy, and rewarding.
• Personal: knows customers well and tailors communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans starting on the first day of employment.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, personal/sick days).
• 401(k) with 100% company match up to 5% of eligible compensation.
• Group legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in the first year).
• Free cable and internet services to associates who live in serviceable areas.
• Annual community support to various organizations.
• Associate recognition and awards programs.
• Advancement opportunities.
• Collaborative work environment.

Equal Opportunity Employer

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.