Field Technician

Creative Solutions Services, LLC; Fargo (ND); On-site; USD 22,730 - 30,307; Full time

Job summary

CompucomStaffing is seeking a qualified Field Technician to join their client’s team in the Fargo, ND area and provide end-user support. This on-site role will serve as the primary contact for technical and service-related issues, troubleshooting, installing, and repairing printers and related hardware and software.

You will work with Level II or Lead Technicians as needed to ensure timely resolutions, maintain service records, and uphold quality standards while delivering clear technical

Qualifications

• Strong knowledge of printers, computer hardware, and software.
• Proven troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities and work independently or in a team.
• Physical capability to lift up to 50 lbs.

Responsibilities

• Diagnose and resolve issues with printers, kiosks, and POS systems
• Install, configure, and maintain hardware and software
• Perform routine maintenance to optimize equipment performance
• Deliver clear technical assistance to customers onsite and over the phone
• Maintain accurate service records and uphold quality standards

Skills

Printer knowledge

Troubleshooting

Customer service

Multitasking

Lifting 50 lbs

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Field Technician to join their team in the Fargo, ND area and provide end-user support. This Technician will serve as the primary onsite contact for technical and service-related issues. Responsibilities include troubleshooting, installing, and repairing laser printers, wide-format printers, kiosks, POS systems, and related hardware / software. Collaboration with Level II or Lead Technicians may be required to ensure timely and accurate resolutions.

Duties and Responsibilities

• Diagnose and resolve issues with printers, kiosks, and POS systems
• Install, configure, and maintain hardware and software
• Perform routine maintenance to optimize equipment performance
• Deliver clear technical assistance to customers onsite and over the phone
• Maintain accurate service records and uphold quality standards

Skills and Qualifications

• Strong knowledge of printers, computer hardware, and software
• Proven troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities and work independently or in a team
• Physical capability to lift up to 50 lbs.

Wage Range: The rate for this position is between $16.50- $22.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.We provide IT staffing services and solutions to Fortune 1000 companies as well as small and mediumbusiness.For more information,visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, ANDIS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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