Field Technician

Window Nation; Columbus (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the construction industry seeks a Field Technician in Columbus, OH, to ensure customer satisfaction through accurate project measurements and service completion. The role involves visiting residential sites, maintaining inventory, and executing service specifications. Ideal candidates will have a high school diploma and relevant experience in home improvement projects. Join a team that values growth and inclusivity.

Qualifications

• 2+ years experience measuring replacement windows.
• 2+ years experience installing/repairing windows and related projects.

Responsibilities

• Visit customer sites to measure windows and doors.
• Support pricing process with accurate measurements.
• Maintain service parts inventory and equipment.

Skills

Customer-centric mindset

Time management

Education

High School Diploma

Tools

MS Word

MS Excel

CRM systems

Job description

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This range is provided by Window Nation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$33.00/hr - $33.00/hr

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Integral to our post-sale process and our customers’ satisfaction, Window Nation’s Field Technician provides accurate project measurements and completes services to the relevant stakeholders.

Core Role Responsibilities

1. Visit residential customer sites to measure each window, door, sliding glass door opening as needed
2. Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
3. Support pricing process by providing accurate measurements and assessments for labor/materials
4. Review installation project/process with customers
5. Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
6. Execute change order specifications
7. Maintain service parts inventory and equipment
8. Complete service assessments; identify needed services, materials, and labor to relevant stakeholders
9. Fulfill service appointment specifications
10. Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques.
11. Maintain proficiency to do all tasks of the position.
12. Maintain a substantive knowledge of product, install techniques, and construction basics
13. Maintaining a driving record that meets company’s insurance standards
14. Ability to use an extension ladder in a safe manner to measure windows and perform services
15. Must be able to passEPAcertification and follow EPARegulations
16. Knowledgeof localpermit/license/historical/HOArequirements

Required Qualifications

• High School Diploma, GED, or equivalent
• 2+ years professional experience measuring replacement windows
• 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
• Valid Driver’s License

Preferred Qualifications

• Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred
• Capability to navigate various applications on an iPad
• Customer-centric mindset
• Superior time and project management skills
• Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Construction

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