Field Technician

Pansophic Learning; Columbus (OH); On-site; USD 40,000 - 68,000; Full time

Job summary

Pansophic Learning is seeking a Field Technician to provide technical support to a varied user group. This full-time role involves installing, configuring, and maintaining hardware and software, along with troubleshooting and assisting in technical projects. Ideal candidates will possess an Associate Degree in Computer Science or related field, or equivalent experience, and have strong communication skills. Join us in supporting educational technology environments in Columbus, OH!

Qualifications

• Associate Degree in Computer Science or substantial experience with Windows based computers.
• Experience with installation, maintenance, and support of a large fleet/user base.
• Ability to lift 50 lbs. and work in a physically demanding environment.

Responsibilities

• Install, configure, maintain and troubleshoot computer hardware/software.
• Process warranty information and perform documentation tasks.
• Support a collaborative working environment for efficient operations.

Skills

Interpersonal skills

Communication skills

Technical support

Ability to multi-task

Education

Associate Degree in Computer Science or related field

Job description

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The Field Technician provides technical support to a large, varied user group and p participates in technical projects as needed.

Responsibilities include:

• Install, configure, maintain and troubleshoot all
• computer hardware and software
• projectors, Smart Boards, scanners, printers, and various peripherals
• wired and wireless connections and devices.
• Process warranty information and repair work with associated documentation.
• Respond to all inquiries promptly.
• Implement established hardware and software maintenance procedures.
• Maintain an effective understanding of Information Technology as it progresses over time and contribute ideas to develop new solutions. Create and maintain detailed records & notes relating to projects, hardware, procedures, etc.
• Consistently use official programs such as help desk ticketing, time tracking, etc.
• Deal impartially and justly with all persons regardless of their physical, mental, emotional, political, economic, social, religious, or racial characteristics.
• Support a collaborative working environment in which technology resources are available so that staff can perform efficiently and students can be successful learners.
• Communicate effectively with administrative staff, school principals and teachers.
• Other duties as assigned
  
  

Required Skills:

• Associate Degree in Computer Science, programming or related field, or substantial experience with Windows based computers, software and networking.
• Strong interpersonal skills and ability to educate users as well as provide straight technical support.
• Exceptional communication skills, with a focus on rapport-building, listening, and questioning skills.
• Experience with installation, maintenance and support of a large fleet / user base.
• Experience with a wide variety of hardware and software, as typically used in an education environment.
• Ability to work effectively and cooperatively with staff, maintain the confidentiality of privileged information and follow oral and written instructions.
• Willingness and ability to adjust to changing conditions or priorities.
• Ability to multi-task and handle frequent interruptions.
• Ability to consistently follow protocol and instructions.
• Ability to work effectively both independently, and with a team.
• Ability to lift 50 lbs. and work in a physically demanding environment as needed.
  
  

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists.

#INDCORP

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Education Administration Programs

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