Field Technician

CACI; Colorado Springs (CO); On-site; USD 62,000 - 129,000; Full time

Job summary

CACI is seeking a Field Technician to join our Field Services Team, providing on-site end-user support, telecom installation, programming, maintenance and repairs across diverse systems. The role supports the EITaaS program delivering ITSM and enterprise service desk capabilities for the DAF.

You will image, configure and deploy desktops, troubleshoot hardware, install apps, manage encryption, and document actions in tickets while meeting SLAs.

Qualifications

• 10+ years of relevant experience; a Bachelor's Degree may substitute for 5 years.
• IAT Level II certification (e.g., Security+)
• Proficient with Windows desktop operating systems.
• Proficient with Microsoft Outlook.
• Excellent written and verbal communication and customer service skills.
• Ability to work independently and with minimal supervision.
• Excellent time management skills.
• Ability to obtain secret clearance.
• Active secret clearance.
• Ability to lift and carry boxes of computers, monitors, and other hardware.

Responsibilities

• Image, configure, and deploy physical and virtual desktops; troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations; manage OS, BIOS, disk and data encryption.
• Install and troubleshoot end user apps and certificates.
• Repair and restore data files, decrypt inaccessible files, apply and troubleshoot permissions.
• Properly document actions in trouble tickets and meet all SLAs.
• Install and configure VOIP phones and voicemail, troubleshoot phone issues.
• Configure print, scan, and fax features on multifunction devices, troubleshoot communication issues.
• Assist with user moves, including connectivity, computers, and phones.
• Prepare obsolete assets for disposal.
• Assist other IT teams as needed.

Skills

10+ Years of relevant experience

Proficient with Windows desktop OS

Proficient with Microsoft Outlook

Excellent written and verbal沟通技能

Independent worker

Time management

Secret clearance eligible

Lifting/Carrying hardware

Education

Bachelor's degree preferred

Tools

IAT Level II certification (Security+)

Job description

Job Title: Field Technician

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

Anticipated Posting End: 10/15/2026

The Opportunity:

CACI is looking for a skilled Field Technician to join our Field Services Team to provide on-site end-user support, telecom installation, programming, maintenance, and repairs to a wide variety of telecommunications systems, and to other related systems.

On the EITaaS program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DAF to transition focus from IT operations to mission operations.

Responsibilities:

• Image, configure, and deploy physical and virtual desktops; troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations; manage OS, BIOS, disk and data encryption.
• Install and troubleshoot end user apps and certificates.
• Repair and restore data files, decrypt inaccessible files, apply and troubleshoot permissions.
• Properly document actions in trouble tickets and meet all SLAs.
• Install and configure VOIP phones and voicemail, troubleshoot phone issues.
• Configure print, scan, and fax features on multifunction devices, troubleshoot communication issues.
• Assist with user moves, including connectivity, computers, and phones.
• Prepare obsolete assets for disposal.
• Assist other IT teams as needed.

Qualifications:

Required:

• 10+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience).
• IAT Level II certification (Ex: Security+)
• Must be proficient with Windows desktop operating systems.
• Must be proficient with Microsoft Outlook.
• Must have excellent written and verbal communication as well as customer service skills.
• Must have the ability to work independently and with minimal supervision.
• Must have excellent time management skills.
• Must be able to obtain secret clearance
• Ability to lift and carry boxes of computers, monitors, and other hardware
• Active secret clearance

Desired:

• Experience with audio/visual systems
• BitLocker
• Remote Desktop support
• OneDrive

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$61,600-$129,300

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.