Field Technician

Window Nation; Blaine (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

Window Nation is seeking a Field Service Technician to visit residential sites, measure openings, and ensure installations meet specifications. You will support pricing with precise measurements and clearly communicate with customers throughout the project lifecycle.

You will review installations with clients, anticipate issues affecting costs or compliance, and maintain necessary parts, tools, and knowledge of Window Nation products.

Qualifications

• High School Diploma or GED required.
• 2+ years measuring replacement windows in a professional setting.
• 2+ years installing/repairing windows, roofing, siding, and related home improvements.
• Valid Driver’s License.

Responsibilities

• Visit residential sites to measure windows/doors/openings.
• Ensure installation orders meet specs and include materials and labor.
• Support pricing with accurate measurements for labor/materials.
• Review installation projects with customers.
• Anticipate roadblocks affecting costs or code performance; propose solutions.
• Maintain service parts inventory and equipment.
• Complete service assessments and identify needed services and labor.

Skills

Customer-centric

Time management

Project coordination

iPad proficiency

Education

High School Diploma or GED

Tools

MS Word

MS Excel

CRM systems

iPad

Job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Core Role Responsibilities

• Visit residential customer sites to measure each window, door, sliding glass door opening as needed
• Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
• Support pricing process by providing accurate measurements and assessments for labor/materials
• Review installation project/process with customers
• Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
• Execute change order specifications
• Maintain service parts inventory and equipment
• Complete service assessments; identify needed services, materials, and labor to relevant stakeholders
• Fulfill service appointment specifications
• Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques.
• Maintain proficiency to do all tasks of the position.
• Maintain a substantive knowledge of product, install techniques, and construction basics
• Maintaining a driving record that meets company’s insurance standards
• Ability to use an extension ladder in a safe manner to measure windows and perform services
• Must be able to pass EPA certification and follow EPA Regulations
• Knowledge of local permit/license/historical/HOA requirements

Basic Qualifications

• High School Diploma, GED, or equivalent
• 2+ years professional experience measuring replacement windows
• 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
• Valid Driver’s License

Preferred Qualifications

• Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred
• Capability to navigate various applications on an iPad
• Customer-centric mindset
• Superior time and project management skills
• Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.