Field Technician

Window Nation; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonuses

Full benefits package including medical and dental

Paid time off

Growth opportunities

Job summary

A leading home improvement company is seeking a Field Technician to manage installations and service work. Key responsibilities include measuring openings, ensuring installation specifications, and supporting customer service efforts. Candidates must have a high school diploma, 2+ years of professional installation experience, and a valid driver's license. The position offers competitive pay, a full benefits package, and growth opportunities within the company.

Qualifications

• 2+ years professional experience measuring replacement windows.
• 2+ years professional experience installing/repairing windows, roofing, and siding.
• Valid Driver’s License required.

Responsibilities

• Visit customer sites to measure window and door openings.
• Ensure orders meet installation specifications.
• Support pricing process by providing accurate measurements.

Skills

Measuring replacement windows

Installing windows

Customer service

Driving skills

Education

High School Diploma, GED, or equivalent

Tools

MS Word

MS Excel

Customer Relationship Management systems

Job description

Overview

We are seeking a Field Technician in Pennsauken, NJ who will play a critical role in growing and developing our operational and install processes. The field technician performs service work and assists with installations. They must be comfortable with heights, have previous installation experience installing windows on non-new construction homes, be able to drive the work vehicle, and know how to work with difficult customers.

Core Role Responsibilities

• Visit residential customer sites to measure each window, door, and sliding glass door opening as needed
• Ensure order meets required installation specifications; ensure a comprehensive purchase order, including material and labor requirements
• Support pricing process by providing accurate measurements and assessments for labor/materials
• Review installation project/process with customers
• Anticipate roadblocks that could impact customer expectations, job costs, and/or code performance; recommend solutions
• Execute change order specifications
• Maintain service parts inventory and equipment
• Complete service assessments; identify needed services, materials, and labor to relevant stakeholders
• Fulfill service appointment specifications
• Learn and stay proficient with all Window Nation products, install techniques, and service techniques
• Maintain proficiency to perform all tasks of the position
• Maintain substantive knowledge of product, install techniques, and construction basics
• Maintain a driving record that meets company’s insurance standards
• Ability to use an extension ladder in a safe manner to measure windows and perform services
• Must be able to pass EPA certification and follow EPA regulations
• Knowledge of local permit/license/historical/HOA requirements

Basic Qualifications

• High School Diploma, GED, or equivalent
• 2+ years professional experience measuring replacement windows
• 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
• Valid Driver’s License
• Construction and home remodeling background
• Working with Vinyl/Impact/Aluminum windows
• Longevity at previous roles

Preferred Qualifications

• Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred
• Capability to navigate various applications on an iPad
• Customer-centric mindset
• Superior time and project management skills
• Ability to navigate a CRM system (e.g., SalesForce, Dynamics, Microsoft systems)

What We Offer

• Competitive pay and performance-based bonus opportunities
• Full benefits package including medical, dental, vision, life, and 401(k) retirement options
• Paid time off
• Growth opportunities within a rapidly expanding company
• A supportive team culture where your contributions matter and craftsmanship is celebrated
• Training to help you succeed from Day One

Equity and Inclusion Window Nation cultivates a culture of inclusion that respects our employees\' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

Visa Sponsorship At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.