Field Technical Support Specialist – Dealers & Customers

Caterpillar Brazil; Phoenix, Northern (AZ, KY); Hybrid; USD 113,000 - 169,000; Full time

Job summary

Caterpillar Inc. is seeking a Technical Support Representative in Mesa, AZ to help dealers and customers resolve product-related issues and improve ownership experience. You will partner with dealers, customers, and internal teams to identify concerns, drive solutions, and minimize business impact.

The role emphasizes strong technical expertise, collaboration, and customer advocacy to improve product performance and loyalty, with up to 75% travel and relocation support for eligible locations.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Strong customer focus and relationship-building skills.
• Ability to diagnose issues and provide technical guidance.
• Excellent communication and problem-solving abilities.

Responsibilities

• Support product issues for dealers and customers in assigned territory.
• Collaborate with engineering and support teams to implement solutions.
• Guide dealers on service operations, improvements, and profitability.
• Lead initiatives to improve product performance and customer satisfaction.

Skills

Customer focus

Consulting & influence

Communication

Problem solving

Relationship management

Technical & service excellence

Project management

Education

Bachelor's degree or equivalent experience

Job description

Caterpillar Inc. is seeking a Technical Support Representative in Mesa, AZ to help dealers and customers resolve product-related issues and improve ownership experience. You will partner with dealers, customers, and internal teams to identify concerns, drive solutions, and minimize business impact.

The role emphasizes strong technical expertise, collaboration, and customer advocacy to improve product performance and loyalty, with up to 75% travel and relocation support for eligible locations.