Technical Services Representative - Sioux Falls, SD

Sherwin-Williams; Sioux Falls (SD); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Bonus

Commissions

Long-term incentive compensation

Job summary

The Technical Services Representative (TSR) at Sherwin-Williams engages customers in the field to provide product and application support, answers technical questions, and ensures effective operation and maintenance of products.

Travel is up to 75% as required. The TSR troubleshoots, coordinates service with other departments, and communicates with technical, sales, and operations teams to deliver customer-centric solutions and ensure correct product usage.

Qualifications

• Provide product and application support to customers in the field.
• Answer technical or scientific questions regarding product or service and operation or maintenance including application and equipment.
• Liaise between technical, sales, and operations to ensure customer-centric service.

Responsibilities

• Provide product and application support to customers in the field.
• Troubleshoot and refer complaints for resolution to appropriate functions.
• Coordinate customers' service needs with other departments to ensure customer-centric focus.

Skills

Technical support

Customer service

Troubleshooting

Cross-functional liaison

Job description

The Technical Services Representative (TSR) interacts with customer or Sherwin-Williams (SHW) facility traveling in the field to sites in person to provide product and application support, information; ensures the best technical service possible; answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment; converses with customers to obtain information, identify problem, and provides technical assistance and solutions; liaises between technical, sales, and operations (plants and facilities).

The TSR trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution; coordinates customers' service needs with other departments as required to ensure customer centric focus; resolve complaints about product and application, explains how to use product or service correctly; is familiar with technical processes, business processes and current trends in the industry.

Additional Information:

• This position requires up to 75% travel
• This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company's applicable plans.
• Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.