Field Technical Service Specialist

Super Products; Town of Mukwonago (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Day 1 medical, dental & vision

1st shift hours

Profit sharing

Uniforms provided

Safe facility

401K matching

Paid holidays & vacation

Education assistance

Job summary

Super Products LLC in Mukwonago, WI seeks a Technical Service Representative to provide technical after-sales support for vacuum truck equipment. You will troubleshoot, train, and communicate service activities to ensure customer satisfaction and product reliability.

Join a growing team at a leading vacuum truck equipment maker with a strong benefits package and a safe, high-quality work environment. Location is on-site in Mukwonago, WI.

Qualifications

• Technical degree, certificate, or equivalent experience in a mechanical, electrical, hydraulic, or related field preferred.
• 3+ years of technical support, service, maintenance, or repair experience.

Responsibilities

• Respond to customer, dealer, and internal technical support inquiries regarding operation, maintenance, and repair of company products.
• Troubleshoot routine service issues under established procedures and guidance from senior team members.
• Document service cases accurately and maintain complete records within service systems.
• Assist in the development and distribution of service bulletins and technical communications.
• Support training activities by preparing materials and assisting with classroom or field training events.
• Follow up on open customer cases to ensure timely resolution and customer satisfaction.
• Assist with warranty evaluations, including visual inspections and documentation of failed components.
• Escalate complex technical issues to senior technical service staff or engineering.
• Participate in cross-functional meetings related to service concerns and product quality initiatives.
• Additional responsibilities as assigned.

Skills

Interpersonal skills

Active listening

Data-driven analysis

Mechanical knowledge

Electrical knowledge

Hydraulic systems

Schematics reading

Customer service

Presentation skills

Time management

Multi-tasking

Problem solving

Diagnostic equipment use

MS Office

Education

Technical degree or certificate

Tools

MS Office

Diagnostics equipment

Hand tools

Multi-meters

Job description

Super Products LLC in Mukwonago, WI seeks a Technical Service Representative to provide technical after-sales support for vacuum truck equipment. You will troubleshoot, train, and communicate service activities to ensure customer satisfaction and product reliability.

Join a growing team at a leading vacuum truck equipment maker with a strong benefits package and a safe, high-quality work environment. Location is on-site in Mukwonago, WI.