Technical Service Representative

Super Products LLC; Town of Mukwonago (WI); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Day 1 Medical, Dental and Vision

Profit Share

Uniforms provided

New, clean, safe facility

Growth opportunities

Matching 401K

Paid Holidays, Sick Time and Vacation

Gym membership reimbursement

Life insurance, STD and LTD

Educational assistance

Job summary

Super Products LLC in Mukwonago, WI is seeking a Technical Service Representative to provide after-sales support, diagnose issues, and train customers and dealers. You will author service bulletins and participate in case reviews with engineering and manufacturing to drive improvements.

A technical degree with 5 years in technical service is preferred, with strong Excel/PowerPoint skills and field readiness.

Qualifications

• Technical degree preferred in the mechanical or electrical field plus five (5) years’ experience in technical service, electrical and/or mechanical field.
• Ability to read and analyze electrical and hydraulic prints and schematics.
• Strong communication and presentation skills; ability to train customers and dealers.

Responsibilities

• Provide after-sales phone support to customers and dealers, troubleshooting service issues.
• Coordinate development and delivery of product training on service elements.
• Author service and upgrade bulletins to inform the field in a timely manner.
• Review open service cases with teams to determine next steps and actions.
• Analyze service data with engineering and manufacturing to identify failure trends and corrective actions.

Skills

Customer support

Troubleshooting

Electrical aptitude

Hydraulic aptitude

Mechanical aptitude

Communication

Presentation skills

Data-driven decision making

Excel

PowerPoint

Reading schematics

Multi-tasking

Education

Technical degree (mechanical or electrical)

5 years experience in technical service

Tools

Multi-meters

Hand tools

Power tools

Test light

Job description

Super Products LLC, an Alamo Group Company, is a successful,growing manufacturing company with a newheadquarters in Mukwonago, WI and nationwide rental store facilities. We have been designing and manufacturing high-quality vacuum truck equipment since 1973 that include the most innovative features available in the market.

Safety is our top priority. We pride ourselves on creating a safe and healthy work environment where our employees can grow and prosper throughout their careers. We also offer customizable benefits that begin on day one of employment. Take the next step in your career and join a winning team!

Position Summary

This position provides after-sales support to customers and dealers with the diagnosis of technical issues and the supply of repair procedures. Other duties include the authoring of service and product upgrade bulletins, and the execution of training to customers, dealers, and the Super Products rental store organization.

Essential Functions of the Job

• Provides technical after-sales phone support to customers, dealers and Super Products personnel. This could entail troubleshooting and diagnosing of service issues, including mechanical, electrical or hydraulic failures with vacuum trucks in the field.
• Coordinates the development of and executes product training primarily focusing on the service elements of new products as well as maintenance, troubleshooting, and general repair of Super Products trucks to customers, dealers and Super Products’ personnel.
• Authors service bulletins and product upgrade bulletins in an effort to communicate information out to the field in a timely and effective manner.
• Participates in reviews of open service cases with members of the customer service team, engineering, manufacturing, and other Super Products’ personnel to identify next steps and actions to address open issues.
• Works closely with engineering and manufacturing in analyzing service case data to identify product failure trends and identify corrective actions. Engages with suppliers as required.
• Responsible for staying in regular contact with customers and dealers on all open cases ensuring that repairs have been completed and the customer and or dealer is satisfied.
• May visually inspect and/or disassemble parts for possible warranty consideration.
• Other duties as assigned.

Knowledge, Skills and, Abilities (KSA’s)

• Possess excellent interpersonal skills and can effectively decompress pressure situations. Easily builds rapport with customers.
• Must be an active listener with the ability to ask questions that remove ambiguity and make situations clear.
• Must use a data-driven analytical approach to decision-making with the right balance of customer empathy.
• Knowledge of industrial vacuum equipment. High mechanical, electrical, and hydraulic aptitude is required.
• Must be able to read and analyze electrical and hydraulic prints and schematics.
• Understand mechanical, hydraulic and electrical theory necessary to solve customer issues.
• Communicate clearly and concisely, written and verbal, in person and via audio and visual media.
• Strong presentation skills, both in putting together the right material with the right flow for a given audience but also in presentation skills.
• Must be able to prioritize work schedule, work under pressure, and meet goals/objectives.
• Comfortable multi-tasking several customer cases a day in conjunction with the other responsibilities assigned to this role.
• Good leadership skills required, ability to problem solve, persuade and motivate is essential.
• Ability to use basic hand and power tools, multi-meters and a test light.
• Excellent computer skills. Must be able to demonstrate strong skills in EXCEL, WORD, and PowerPoint.

Education and Experience

• Technical degree preferred in the mechanical or electrical field plus five (5) years’ experience in technical service, electrical and/or mechanical field.

Working Conditions

• Willing to work extended hours when required.
• Must be able to sit for extended periods of time.
• Must be able to wear PPE.

Relocation not available for this position

EOE Minorities/Females/Protected Veterans/Disabled | Drug-Free Workplace

We are proud to be an Equal Employment Opportunity, Affaitative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Overview

Super Products LLC is currently accepting applications for aTechnical Service Representativeat our Mukwonago, WI location. The Technical Service Representativeprovides technical after-sales support through troubleshooting, training, and service communications to ensure customer satisfaction and product reliability for Super Products vacuum trucks.

Super Products Offers:

• Day 1 Medical, Dental and Vision Insurance
• 1 st Shift Hours
• Profit Share
• Company provided uniforms
• New, clean, safe facility
• Growing, successful company
• Plus a full, comprehensive benefit package including:
• Matching 401K
• Paid Holidays, Sick Time and Vacation
• Gym membership reimbursement
• Company paid life insurance, STD and LTD
• Educational assistance and dependent scholarship programs

Super Products Company Video

Company Website

Employer Privacy Policy

Alamo Group is proud to be an Equal Employment Opportunity, Affaitative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email [e-mail] .

EEO is the Law

ADP Privacy Statement

Artificial Intelligence

Google Privacy Policy

Google Terms of Service