Field Technical Service (Non-Engineering) - Support 4

Maag Gala, Inc.; Peachtree City (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, vision insurance

Paid vacation and holidays

FSA/HSA options

Job summary

Maag Gala, Inc. is seeking a Field Service Engineer to provide on-site support for SIKORA equipment across North America, including commissioning, troubleshooting, repairs, and operator training.

The role requires up to 75–80% travel, a solid electrical theory foundation, and excellent communication skills. A minimum of two years electronics experience is required, with readiness for extensive field work and collaboration with service and sales teams.

Qualifications

• Minimum of 2 years of electronics experience (required).

Responsibilities

• Provide on-site service and technical support to customers as required.
• Perform commissioning, repair, and training activities for SIKORA equipment.
• Deliver ongoing service support, including contract-based maintenance.
• Assist the sales team with equipment demonstrations and technical expertise.
• Evaluate system performance, components, and applications to ensure accuracy and reliability.
• Maintain equipment performance by following maintenance procedures and conducting preventive maintenance.
• Diagnose issues and perform corrective repairs to optimize equipment functionality.
• Respond to customer inquiries and provide technical guidance.
• Document service activities and maintain detailed engineering logs.
• Complete required service reports in a timely and accurate manner.
• Uphold SIKORA’s product quality and company reputation.
• Maintain and enhance professional and technical knowledge.
• Contribute positively to a collaborative team environment.

Skills

Electrical theory

Diagnostic abilities

Communication skills

Customer service

Job description

Field Service Engineer – Atlanta (Peachtree City, GA)

MAAG Pump Systems, Automatik Plastics Machinery, Maag Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN, and Witte – seven successful and well-experienced companies have joined forces to become the global partner for the polymer industry. As a manufacturer of gear pumps, pelletizing, and filtration systems, and pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications but also for the chemical, petrochemical, pharmaceutical, and food industries.

SIKORA International Corp SIKORA International Corp, a Dover Corporation (DOV) operating company, provides advanced industrial measurement and control solutions for wire, cable, hose, and tube production across North America. Utilizing technologies such as laser, x‑ray, millimeter wave, and optical systems, SIKORA delivers precision equipment that ensures product quality and process optimization.

Position Summary

The Field Service Engineer will provide on‑site technical support to customers, including equipment commissioning, troubleshooting, repairs, and operator training. This role requires extensive travel throughout North America, with occasional international assignments. Travel is expected to be approximately 75–80%, primarily Monday through Friday. A foundational understanding of electrical theory, strong diagnostic abilities, and excellent communication skills are essential.

Duties & Responsibilities

• Provide on‑site service and technical support to customers as required.
• Perform commissioning, repair, and training activities for SIKORA equipment.
• Deliver ongoing service support, including contract‑based maintenance.
• Assist the sales team with equipment demonstrations and technical expertise.
• Evaluate system performance, components, and applications to ensure accuracy and reliability.
• Maintain equipment performance by following maintenance procedures and conducting preventive maintenance.
• Diagnose issues and perform corrective repairs to optimize equipment functionality.
• Respond to customer inquiries and provide technical guidance.
• Document service activities and maintain detailed engineering logs.
• Complete required service reports in a timely and accurate manner.
• Uphold SIKORA’s product quality and company reputation.
• Maintain and enhance professional and technical knowledge.
• Contribute positively to a collaborative team environment.

Physical Requirements

• Ability to lift and carry equipment up to 40 lbs.
• Ability to stand for extended periods.
• Ability to climb multiple flights of stairs as needed.

Benefits

• Competitive salary.
• 401(k) plan with company match and immediate 100% vesting.
• Company‑provided medical, dental, vision, and life insurance.
• Flexible Spending Account (FSA) / Health Savings Account (HSA) options.
• Paid vacation, PTO, and holidays.

Experience

• Minimum of 2 years of electronics experience (required).

Travel Requirement

Ability to travel approximately 75% of the time (required).

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. We consider several job‑related, non‑discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.