Field Technical Sales Engineer

TASI Measurement; Monterey (CA); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

10 paid holidays + vacation

401(k) with employer match

HSA health savings plan

Flexible work schedules

Medical, dental and vision insurance

Tuition Reimbursement

Job summary

Sierra Instruments in Monterey, CA is seeking a Sales Application Engineer to be the customer-facing technical lead for our gas-flow measurement products. You will support customers via phone, chat, and email, while coordinating with Technical Support, Product Engineering, Service, and Quality teams to drive solutions.

The role requires strong communication, problem-solving, and teamwork with travel up to 10%.

Qualifications

• AA or trade school degree with 2–4 years in a customer service or technical environment.
• Experience with electronics/mechanical assembly, troubleshooting and repair preferred.
• Familiarity with industrial communication protocols (Modbus, Profibus DP, Ethernet, Foundation Fieldbus, HART).
• Strong interpersonal and communication skills; able to work with cross-functional teams.

Responsibilities

• Answer phones, emails, chats and other inquiries about technical or repair issues pre- and post-sale.
• Coordinate additional technical support with other staff and vendor technicians.
• Track warranty issues, analyze trends, and contribute to corrective actions.
• Prepare warranty reports and liaise with Product Teams on technical issues.
• Provide repair/calibration quotations and technical advice to the Service Department.
• Collaborate with Engineering, Calibration, and Assembly to resolve issues.
• Assist customers with technical and sales questions and process orders.
• Suggest new product ideas based on customer feedback.
• Create training tools and literature for customers.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Team player

Proactive mindset

Flexible/adaptable

Education

AA or Trade School

Tools

Modbus

Profibus DP

Ethernet

Foundation Fieldbus

HART

Job description

Sierra Instruments in Monterey, CA is seeking a Sales Application Engineer to be the customer-facing technical lead for our gas-flow measurement products. You will support customers via phone, chat, and email, while coordinating with Technical Support, Product Engineering, Service, and Quality teams to drive solutions.

The role requires strong communication, problem-solving, and teamwork with travel up to 10%.