Field Technical Consultant - Patient Monitoring

Philips International

United States

Remote

USD 40,000 - 62,000

Full time

9 days ago

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Benefits offered by this job

Field service incentive bonus plans

On-call pay

Company fleet/car

Training

Advancement opportunities

Job summary

Philips is seeking a Technical Consultant for Patient Monitoring in Kansas City, KS/MO to install and support advanced patient monitoring solutions, partnering with engineers and clinical teams to deliver reliable, high-impact technology that improves patient care and outcomes.

You will deliver onsite and remote technical support, diagnose IT and networking issues, and support the full lifecycle of complex monitoring systems, traveling about 75% of the time to customer sites and hospitals.

Qualifications

2.5+ years of professional working experience in IT services or related technical environments, preferably in a field or hospital-based healthcare environment.
Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
Foundational understanding of IT systems, networking concepts, and technical troubleshooting; CCNA encouraged for career progression.
Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and above listed experience.
Bachelor’s degree preferred.
Travel for business; approximately 75% travel across the specified geography is required.
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment.
Work flexible hours including non-standard hours, overtime, weekends, and on-call rotations.

Responsibilities

Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
Diagnose and resolve system, network, and application issues using structured troubleshooting approaches.
Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
Apply understanding of customer environments to ensure systems are implemented effectively and optimized for long-term performance.
Troubleshoot and resolve technical challenges using approved tools and diagnostic methodologies.
Maintain accurate documentation of system configurations, troubleshooting activities, and support procedures.
Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.
Contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.