Field Tech Support Engineer – North America

Ev-Group-6; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Ev-Group-6 seeks a Technical Support Engineer to deliver expert support for customers in North America, including on-site escalation as needed. The role emphasizes timely issue resolution, proactive follow-ups, and service quality across the North American region.

The candidate will interact with customers, engineering and field teams to resolve complex issues, coordinate training, and ensure customer loyalty through effective service delivery.

Qualifications

• Requires an Associate’s Degree (Bachelor’s Degree preferred).
• At least two (2) years of experience with an EVG tool platform.
• Background in engineering or manufacturing is preferred.
• Excellent customer skills including communication, priority setting, influencing and conflict resolution.

Responsibilities

• Provide technical support to customers via phone, email, remote session or on-site in the North American region.
• Participate in meetings, conferences, visits and support logistics.
• Diagnose and resolve technical issues in a timely and efficient manner.
• Utilize ticket system to manage tickets and lead internal and external meetings.
• Initiate and process upgrade requests with data and customer specifications.

Skills

EVG tool platform

Customer communication

Problem solving

Detail oriented

Multitasking

Verbal communication

Written communication

Education

Associate degree

Bachelor’s degree preferred

Tools

EVG tool platform

Job description

Ev-Group-6 seeks a Technical Support Engineer to deliver expert support for customers in North America, including on-site escalation as needed. The role emphasizes timely issue resolution, proactive follow-ups, and service quality across the North American region.

The candidate will interact with customers, engineering and field teams to resolve complex issues, coordinate training, and ensure customer loyalty through effective service delivery.