Field Tech Innovation Trainer

FIRST MANAGEMENT SERVICES LLC; Kentucky; Remote; USD 50,000 - 60,000; Full time

Job summary

First Student is seeking a Training Designer to design, develop and deploy technical training across classroom, e-learning and blended formats. The role includes both in person and remote delivery, collaborating with leadership and SMEs to produce effective training materials that improve on-the-job performance.

Responsibilities include leading driver training, supporting drivers and staff with new technology, and coordinating logistics.

Qualifications

• Logistics and operations background with 2+ years preferred.
• Strong analytic and computer skills, including Microsoft Office.
• Displays leadership and ability to work in a team environment.
• Adapt to changing technologies and environments; strong communication.

Responsibilities

• Design, develop and implement engaging training programs (classroom, e-learning, blended).
• Provide in person and remote delivery of learning content and SME support.
• Collaborate with leadership and SMEs on training materials and content.
• Lead driver training sessions and support drivers and staff with new tech.
• Schedule, organize and manage logistics of training sessions; manage time and resources.

Skills

Logistics and operations

Analytical skills

Leadership

Communication

Presentation skills

Teamwork

Adaptability

Pressure management

Education

Undergraduate degree preferred

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Responsible for the design, development and deployment of technical training that supports the overall mission, values, and needs of the organization.

Major Responsibilities

Design, develop and implement a variety of engaging classroom, e-learning, and blended programs utilizing a variety of tools and resources that enhance the retention and transfer of information back on the job in support of our technical training needs, including but not limited to DriverHub, FOCUS, and Samsara.

• Provide both in person and remote delivery of learning content and/or provides subject matter expertise to assist others with web-based eLearning content delivery as assigned.
• Collaborate with leadership and Subject Matter Experts on the design and development of training materials and content.
• Provides customer service to internal and external sources, at all levels of the organization.
• Assists in the ongoing development and communication of the vision and mission First Student.
• Leads driver training sessions and supports drivers in the yard and as part of selected ride-alongs. (while onsite) Train location staff and drivers remotely, via Teams, on new technology.
• Communicates, schedules and organizes all logistics of training sessions.
• Effectively manages time, resources, and processes, assisting other team members as necessary
• Supports change in people, structure, and processes that move the organization from where we are now to where we want to be.
• Takes full accountability to deliver on commitments.
• Establishes partnerships at all levels and within the team or department to achieve optimum results.
• Supports vision and mission, achieves aggressive performance targets, continuously improves performance, assists others, and recognizes others for their contribution.

Minimum Education or Certifications Required

• Undergraduate degree preferred
• High School Diploma or equivalent

Minimum Experience or Skills Preferred Required

• Logistics and operations background (2+ years)
• Excellent analytic and computer skills, including Microsoft Office: Outlook, Teams, Excel & PowerPoint
• Displays leadership and ability to work in a team environment
• Ability to adapt to changing technologies and environments.
• Strong written and verbal communication skills.
• Strong presentation and facilitation skills.
• The ability to work well under pressure.

Physical Requirements and Working Conditions

This is a fully remote position, offering the flexibility to work from anywhere within the United States. Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.

Total travel is expected to be 25% to US and Canada based locations If travel is necessary, while at a location for training and support, working hours could include an occasional 10-12-hour day required for 3-4 concurrent days.

Compensation ranges from $50,000 - $60,000 depending on experience.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

First is also committed to providing a drug-free workplace.

First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

MISSION

Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential.

FOCUS ON SAFETY

Safety is at the heart of everything we do

CARE FOR OUR STUDENTS

Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure

SURPASS CUSTOMER EXPECTATIONS

Go the extra mile to deliver an extraordinary experience for our customers and communities

FOSTER TEAMWORK

Work together, act with integrity, respect each other, champion diversity and inclusion

SET THE HIGHEST STANDARDS

Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence