Field Tech/ Desktop Support Technician - Onsite in Houston, TX

Applicable Limited; Houston (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Field Tech/Desktop Support Technician in Houston, TX. This role offers the chance to provide essential technical support for client workstations and AV systems, ensuring seamless operations and excellent customer satisfaction. You will be responsible for troubleshooting, maintenance, and installation of hardware and software, while also enhancing workflow and productivity through innovative solutions. If you are passionate about technology and customer service, this is the perfect opportunity to grow your career in a dynamic and inclusive environment.

Qualifications

• 4+ years of end-user technical support experience.
• Experience with AV facilities including projectors and microphones.

Responsibilities

• Provide on-site technical support for client workstations.
• Install and maintain hardware and software for end-user devices.

Skills

Technical Support

Desktop Support

Audio/Visual Support

Troubleshooting

Customer Service

Education

Undergraduate degree or equivalent experience

Tools

ServiceNow

Logitech AV Systems

Windows Operating System

Job description

Req ID:315894

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech/ Desktop Support Technician - Onsite in Houston, TX to join our team in Houston, Texas (US-TX), United States (US).

This onsite Field Tech/Desktop Support role will be to provide technical support at the end-client’s headquarters that is located in Houston TX.

Key Desktop Support Responsibilities (Primary):

• Support client workstations, including installation, troubleshooting, and maintenance of hardware and peripherals (printers, scanners, etc.)
• Offer on-site technical support, system upgrades, and incident management for end-user devices
• Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers

• Responsible for installing and maintaining all works station hardware and client software
• Investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfaction
• Adhere to all processes, policies, and practices of NTT and the customer. Responsibilities include but are not limited to:
• On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals
• Serve as company liaison with customer on technical issue associated with duties
• Install and support both Hardware and software components for end user devices
• Evaluate system configurations and software to ensure effective use of resources
• Provide level 1 technical support and incident management functions
• Diagnose and resolve product performance problems
• Perform maintenance and repair services
• Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
• Provide project support as needed

Key AV Responsibilities (Secondary):

Equipment is primary Logitech "Teams Rooms" based, both Android for Teams and Windows for Teams. These setups are single and dual-screen, with microphones, speakers, cameras, and logitech TAP interfaces, with wireless ScreenBeam devices (wireless and USB-dongle wireless) for screen share in some rooms. Small huddle rooms may include Phone for Microsoft Teams spiderphones. Training rooms will include AV racks with equipment that includes an Intel NUC running Teams for Windows with a HDMI matrix switch.

Having experience with Service Now is also a plus but not required.

• Serve as the main technical point of contact for Conference Room support for clients, providing excellent customer service and timely issue resolution
• Provide support for Logitech-based AV systems, including Teams Rooms setups and wireless screen-sharing devices (Screen Beam)
• Recommend process improvements to enhance workflow, productivity, and customer satisfaction
• Assist with special projects and preventive maintenance to ensure system reliability

Required Qualifications:

• 4+ Years End user support- technical Desktop support to include Audio / Visual (AV) support
• Must have AV facilities experience to include working with projectors, large screens, microphones, speakers, video walls, and/or lighting within meeting rooms
• Must have experience with on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals

Highly Preferred Skills:

• Having experience with ScreenBeamand spiderphones is also highly preferred
• Working within ServiceNow is a plus
• Knowledge of network connectivity and desktop operating system administration
• Proficient in Windows operating system environment
• Experience with Logitech-based AV systems specifically
• Strong client service skills to include: strong verbal and written communication skills
• Manages escalated client situations with a focus on building positive client relationships
• Excellent understanding of internal service processes and able to articulate these to clients
• Strong technical and product knowledge to include strong troubleshooting and problem-solving skills
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Undergraduate degree or equivalent combination of education andwork experience

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.