Level 1 Technician

eXcell; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative staffing firm is seeking a Level 2 Deskside Support Technician to provide essential IT support onsite in Houston. This role involves troubleshooting computer hardware, Microsoft applications, and network issues while ensuring smooth operations for onsite staff. The ideal candidate will have a strong foundation in IT support, excellent communication skills, and a proactive approach to problem-solving. Join a dynamic team where your contributions will directly impact user satisfaction and operational efficiency. If you're ready to take your career to the next level in a supportive environment, this opportunity is perfect for you.

Benefits

Health Insurance

401k

Paid Time Off

Employee Discounts

Paid Sick Leave

Vision Insurance

Dental Insurance

Qualifications

• Must be A+ certified or able to achieve certification within 90 days.
• Experience with Windows 10 and Active Directory is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Verify IT equipment functionality in conference rooms.
• Support users remotely and onsite, addressing all support tickets.
• Prepare equipment and assist users with Microsoft Office features.

Skills

Computer Hardware Troubleshooting

Microsoft Applications

Network Troubleshooting

Strong Communication Skills

Client Desktop Repair

Ticketing Systems Knowledge

Windows 10 Experience

TCP/IP Basics Understanding

Education

A+ Certification

Tools

ServiceNow

Active Directory

Microsoft Office/M365

Job description

At CompucomStaffing, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

We have a brand new opportunity available for a qualified Level 2 Deskside Support Technician to join our client’s team onsite in Houston, TX. This tech must possess computer hardware, Microsoft application, software, and network troubleshooting skills as a standard field support tech, and will be specifically focused on addressing onsite staff's issues and needs.

Duties and Responsibilities:

• Verify all conference room IT equipment is properly functioning and ready.
• Consistently communicate and plan with the local management team:
  • Synchronize schedules and work plans.
  • Physically visit with key stakeholders.
  • Address all support tickets/local management requests.
• Remotely support users that are working from home, while traveling, and while onsite.
• Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner.
• Proactively prepare equipment (laptops, phones, order forms).
• Follow up on incorrectly filed or missing paperwork/forms with local management staff.
• Assist with IT support on conference room meetings (as needed).
• Assist users with their computers, training on how to use features in Office/M365 applications.

Skills and Qualifications:

• A+ certified (or capable of attaining A+ certification within 90 days from hire).
• Client desktop or laptop hardware repair familiarity (capable of attaining certification within 120 days from hire).
• Familiar with ticketing systems and SLA metrics, preferred experience with ServiceNow.
• Able to lift up to 50 lbs.
• Experience with imaging computers using provided tools.
• Experience with Windows 10 in an Active Directory domain environment.
• Understanding of user accounts and computer accounts in Active Directory.
• Experience with Microsoft Office applications, multiple generations of Outlook and O365 online use on both Windows computers and mobile devices.
• Understanding of TCP/IP basics, and how DHCP and DNS function with Windows computers.
• Experience with printer driver installation and configuration, for both personal printers and large Multi-Function Copiers systems from Sharp and Canon.
• Must be organized and proactive.
• Strong communication skills required.
• Ability to address and resolve issues quickly.

Pay Rate: $28.00 - $30.00 per hour.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurance Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. CompucomStaffing Supports Equal Employment Opportunity. CompucomStaffing, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.