Field Tech: 911 Dispatch Systems (Level 2)

Intrado Life & Safety, Inc.; Fort Lauderdale (FL); On-site; USD 35,818,000 - 44,083,000; Full time

Job summary

Intrado Life & Safety, Inc. is seeking a PSAP (911) IT Field Services Technician (level 2) to travel throughout Florida, installing and maintaining equipment for Broward County clients. The role requires troubleshooting software and hardware, plus providing on-site training and remote support as needed.

Qualified candidates have 2+ years in technical customer service, 2 years in networking/Windows servers, and familiarity with Oracle/SQL. Certifications and telephony knowledge are preferred.

Qualifications

• Minimum 2 years of technical customer service experience.
• Minimum one year installation or software training experience.
• Minimum 2 years experience with networking, Windows based servers and workstations.
• Minimum 1 year experience with Oracle and SQL preferred.
• Certifications (e.g. CCNA, CCNP, MCSE) preferred.
• Telephony knowledge (MDF, tip and ring punchdown, color codes, POTS).
• Basic knowledge of Word and Excel.

Responsibilities

• Maintain 911 call handling and dispatch systems.
• Travel to customer sites for maintenance and troubleshooting of software and hardware.
• Provide onsite training for assigned products.
• Troubleshoot product compatibility and integrations within scope of responsibility.
• Provide remote support to customers as needed.

Skills

Technical support

Networking

Windows servers

Telephony basics

MS Word & Excel

On-site customer service

Education

High school diploma or GED

MIS or CS degree preferred

Tools

Oracle

SQL

Certifications (CCNA/CCNP/MCSE)

Job description

Intrado Life & Safety, Inc. is seeking a PSAP (911) IT Field Services Technician (level 2) to travel throughout Florida, installing and maintaining equipment for Broward County clients. The role requires troubleshooting software and hardware, plus providing on-site training and remote support as needed.

Qualified candidates have 2+ years in technical customer service, 2 years in networking/Windows servers, and familiarity with Oracle/SQL. Certifications and telephony knowledge are preferred.