Field Tablet & Kiosk Systems Technician

Aventiv Technologies, LLC; Snyder, Northern (TX, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Aventiv Technologies, LLC is seeking a Field Service Technician I to travel to facilities, repair and support company products from tablets to video terminals. You will set up devices, manage user accounts and coordinate with dispatchers to meet service windows.

The role requires strong troubleshooting, customer communications and a readiness to learn new systems, with on-site, hybrid or roving work as needed. This position offers a competitive salary and benefits based on experience.

Qualifications

• Ability to understand customer service needs across facilities.
• Ability to complete tasks with urgency and accuracy.
• Quickly learn company products, features, and procedures.
• Ability to escalate appropriately and coordinate with teams.

Responsibilities

• Travel to facilities to maintain, repair and resolve issues on company products and equipment.
• Set up and maintain tablets for users and manage accounts/access.
• Troubleshoot tablet-related issues and perform software updates/installations.
• Provide technical support to customers and communicate with dispatchers.

Skills

Customer service

Troubleshooting

Multi-tasking

Communication

Learning quickly

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

Job description

Aventiv Technologies, LLC is seeking a Field Service Technician I to travel to facilities, repair and support company products from tablets to video terminals. You will set up devices, manage user accounts and coordinate with dispatchers to meet service windows.

The role requires strong troubleshooting, customer communications and a readiness to learn new systems, with on-site, hybrid or roving work as needed. This position offers a competitive salary and benefits based on experience.